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PARKROYAL Melbourne Airport
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Savings alert! 12% below average rates

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Reviews (2,617)
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2,617 results
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1,063
1,063
327
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67
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1,063
1,063
327
97
67
Show reviews that mention
All reviewsrunway viewmelbourne airportairo restaurantcovered walkwayacross the roadexpress checkoutan early flightroom servicenext morningshort walkinternational flightcomfortable bedgood sizefamily rooman upgradeconvenient locationbuffet breakfast
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Reviewed 6 January 2017

After a very pleasant check in and again seeing our room as we always stay here when we have an early flight, we decided to go to dinner, not really hungry but hungry.

I order the quail and my darling ordered the scallops ( both entrée ), when they arrived the plates looked amazing and after finishing the meal off I wanted to lick both plates, it was truly a delight.


We received our early morning wake up call paid the accounftd to a lovely bubbly lady and off we went. Another perfect way to start our journey.

Room Tip: Book early when they have specials on
  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 9 January 2017

Dear Jennifer T,

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We were pleased to hear of your positive experiences at the hotel and rest assured that your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. We believe we have an exciting product and we have put together a fantastic team with great enthusiasm– it is nice to know we seem to be heading in the right direction.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Regards,

David Tonkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

Room was very clean and quiet. Loved the king size bed and there is plenty of room still with a bed this size. I felt safe and secure as I was travelling alone. Very convenient to my departure gate. Check in and check out was very efficient. Highly recommend this hotel.

Room Tip: Loved overlooking the terminal at the front.
  • Stayed: November 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Genevieve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 6 January 2017


Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We were pleased to hear of your positive experiences at the hotel and rest assured that your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. We believe we have an exciting product and we have put together a fantastic team with great enthusiasm– it is nice to know we seem to be heading in the right direction.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Regards,

David Tonkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

Check in was with a very friendly young lady from Croatia. Set the scene for the stay in so much as all the other staff were equally friendly. The room was great with plenty of space, comfortable bed and hot shower. Wifi worked well.
Lovely cold beer in the bar served in "beer clean" glasses - very enjoyable.
Evening meal of good old Aussie lamb chops cooked and served to perfection. The lamb here is certainly a highlight,
Will stay again

Room Tip: Higher is quieter
  • Stayed: December 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank terryjames14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 6 January 2017


Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We were pleased to hear of your positive experiences at the hotel and rest assured that your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. We believe we have an exciting product and we have put together a fantastic team with great enthusiasm– it is nice to know we seem to be heading in the right direction.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Regards,

David Tonkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

Due to our early departure the next morning, we decided to treat ourselves to accommodation within walking distance of the airport. The location allowed for a no stress morning and blissful start to our holiday. The staff were welcoming and polite, our room provided great views of the airport and fascinating people watching with all the arrivals and departures down below! The room itself was smart, but for the price we paid not quite to the standard we'd expect, eg: unsightly staining on the blind. But worth it for the location alone.

Room Tip: Choose a room with views of the runway
  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Ersmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 6 January 2017


Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We were pleased to hear of your positive experiences at the hotel and rest assured that your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. We believe we have an exciting product and we have put together a fantastic team with great enthusiasm– it is nice to know we seem to be heading in the right direction.I am however disappointed to hear that your experience in the room did not meet your expectations. I will pass your evaluation and comments onto our Rooms Department to review and discuss further.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Regards,

David Tonkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017 via mobile

Stayed here after dropping off someone at the airport and awaiting to pick up another person the next day. Excellent and easy access to the airport , quick and easy check in. All staff have been very lovely. Room service food was delicious and generous servings. The room was clean and modern. The only thing was the aircon in the room was slightly loud and has a whistle , also you can hear people from the hallway and in adjoining rooms.
Would definitely stay again !

Stayed: January 2017, travelled solo
1  Thank Beck C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerPRML, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 6 January 2017

Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service.

We were pleased to hear of your positive experiences at the hotel and rest assured that your comments have been passed on to the relevant individuals and managers in order to congratulate them on a job well done. We believe we have an exciting product and we have put together a fantastic team with great enthusiasm– it is nice to know we seem to be heading in the right direction.I am however disappointed to hear that your experience of the Air conditioning did not meet your expectations. I will pass your evaluation and comments onto our maintenance Department to review and discuss further.

Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future.

Regards,

David Tonkin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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