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All reviews front desk cookies room was clean el rodeo hot tub the mexican restaurant indoor pool king suite free breakfast waffle maker checking in staff was friendly oatmeal we've stayed fresh fruit long drive great place to stay
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Reviewed 17 July 2018

We checked in for sleep after working all night before. Room stank of a musky smell. Squealing kids late at night and early morning close by kept us from resting well. And then at breakfast the overhead ac vents froze us! It was a pretty to look at motel though.

  • Stayed: July 2018, travelled on business
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Review collected in partnership with Country Inns & Suites By Radisson
Thank hppcatering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly R, Front Office Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 30 July 2018

Thank you hppcatering for taking the time to share your recent experience. We value both positive and negative feedback as it assists us in our continuous goal of growing and improving our hotel.

It is our goal to deliver the most positive experience and offer the highest level of service to every guest we accommodate. Unfortunately we sometimes fall short of this goal and fail to deliver the experience that reflects the quality we strive for. I will share the details of this review with the appropriate members of staff in an effort to prevent this issue from recurring.

On behalf of our entire staff we thank you for your business and your review. We will use this review to target areas of needed improvement. It is our hope that we'll receive the opportunity to accommodate you again next time your travels bring you back to the area.

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Reviewed 17 July 2018

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kimberly R, Guest Relations Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 3 August 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 July 2018

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kimberly R, Guest Relations Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 16 July 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 July 2018

  • Stayed: July 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kimberly R, Guest Relations Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 16 July 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 July 2018

Hotel parking lot was blocked off completely and we had to park in a restaurant parking lot for the first night. With 2 mountain bikes on my bike rack, I was not a fan of parking where I couldn't see the car. I told the manager that information should have been disclosed at booking and he basically told me I looked at the wrong website (It was correct enough to book and pay for the rooms though). Rooms have bee recently re-done. Our phone and guest information was tucked away in the dresser drawer. Thankfully we didn't need to call 911 as the phones were not even hooked up. Rooms are clean and spacious. We stayed at this hotel in 2015 and it was great. This stay leads me to say I will book somewhere else next time.

Room Tip: There is really not a great view from this hotel. It is convenient to the Interstate though and makes all of Roanoke easily accessible.
  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kimberly R, Guest Relations Manager at Country Inn & Suites by Radisson, Roanoke, VA, responded to this reviewResponded 16 July 2018

Thank you for your review! We are glad you enjoyed our spacious rooms and the overall cleanliness of our property! It does sound like there were a couple of things that turned out to be not quite right with your stay, however, and we're sincerely sorry to hear that. We always aim to have our guests be the primary focus of everything we do, and it sounds like you caught us in an off moment when you checked in. Please accept our sincere apologies. During your visit we had a team of photographers on site taking pictures of the property. This is so we have the chance to update our online portals with pictures of our recent renovations. I would very much appreciate the opportunity to talk with you more about your experience and ensure your complete satisfaction on your next visit with us. Please contact me at the hotel by calling 540-366-5678 ext. 140. I look forward to speaking with you and seeing you again soon!

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