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Reviews (298)
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All reviewstypical courtyardroanoke airportroom was cleancomplimentary breakfaststaff was friendlyvolleyball tournamentconvenient locationfront desk staffexcellent staycomfortable stayresidence inncookiesindoor poolbusiness centerroad tripoatmealking room
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Reviewed 19 July 2017 via mobile

Stay at courtyard for 1 night on a business trip. Good points: The hotel appears to have gone through a extensive renovation, rooms look new.
Staff are great

Cons: Lots of noise coming in from the corridors into the rooms you can hear ice vending machines, elevator bleeping and people walking and talking in the corridors even when the room is nowhere near the elevators.

Stayed: July 2017, travelled on business
Thank Sicce123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 22 July 2017

Dear Sicce123,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this hotel during your time in the Roanoke Valley. We also appreciate the kind words regarding our hotel and staff. We are very sorry that you experienced issues with outside noise being heard in your room during your stay. We have passed on your feedback to our management and staff to make sure that this is addressed as soon as possible. Once again thank you for staying with us and we hope to see you again in the future.

With Regards
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

Nice location in Roanoke. It is near the mall, which offers many food options. It is easy access to I-581 to downtown or to I-81. It does have an indoor pool, nicely furnished patio, and lobby. The staff were really friendly and helpful. I had left a jacket on the back of the desk chair, and had to go back for it. The front desk clerk was very nice, even apologizing for the security questions to verify my identity before letting me back in the room. We will stay here again if in the area.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MommaRose2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear MommaRose2016,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We would also like to thank you for the kind words regarding our hotel and staff. With our recent renovation and new food menu roll out , it is a very exciting time here at the Courtyard and we are grateful that you could experience it. Our guests security and privacy is our number one priority and we appreciate you being understanding throughout the process of getting you back into your room. We will always be here to take care of you any time that your travels bring you to the Roanoke Valley. Thank you once again for staying with us and we hope to see you in the future.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

Place is very close to airport and close to some chain restaurants and shopping

Rooms are clean. Staff very helpful Prices are about standard with courtyard. Nothing spectacular about the rooms. But very clean and quiet. Just what you look for on business

Stayed: July 2017, travelled on business
Thank Todd P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear Todd P,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are happy that we had the opportunity to serve you during your time in Roanoke. With our recent renovations and our new restaurant menu it is an exciting time at the Courtyard. We are happy that you got to experience some of the new features of the hotel. We hope to see you again should your business bring you back to the Roanoke Valley.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017

I had to stay here when our flight was delayed overnight, so while I didn't chose it, I had a great stay. It is very typical of Courtyard's, the rooms were clean and service was good. There was a Bistro, fitness center, indoor pool and business center. Its close to the airport and I got a good nice sleep before traveling on. I thought it was good value.

  • Stayed: January 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank happytraveler709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear Happytraveler709,

Thank you for your kind words regarding our hotel and staff. We appreciate your loyalty to Marriott and your choice of this hotel in particular. With the completion of our renovations and the roll out of our new Bistro 2.0 Menu it is an exciting time here at the Courtyard. We are very happy that you got to experience some of the new features of our hotel. We will always be here ready to serve you whenever your travels bring you back to the Roanoke Valley.

Sincerely,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

We stayed at this location for 3 nights, for a convention being held at the Berglund Center.
There were 5 of us in 2 adjoining rooms, which I had requested when I arrived for check-in.
The desk clerks were very accommodating in this regard.
There were complimentary, fresh cookies and cucumber infused water available upon arrival and daily thereafter.
The beds were extremely comfortable. Plenty of pillows, too. Everything was sparkling clean. The trash cans in our room were not emptied each night, unless we put the trash at the door and the key cards had some programming troubles, but, otherwise it was a stress-free stay!

Room Tip: The 3rd floor was very quiet during our stay.
  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear Kelly K,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your loyalty to Marriott and your choice of this hotel in particular. We understand that there are many hotel options in the Roanoke Valley and we are grateful for the opportunity to serve you during your time here. It is very rewarding to hear that you enjoyed your stay and that our efforts have made an impact on you. We do apologize for the issues concerning the trash cans and your keys and we appreciate you bringing it to our attention We appreciate the feedback and hope to see you again in the future.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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