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All reviewstypical courtyardroanoke airportroom was cleancomplimentary breakfastvolleyball tournamentstaff was friendlyconvenient locationfront desk staffexcellent staycomfortable stayresidence inncookiesindoor poolbusiness centerroad tripking roomgreat place to stay
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Reviewed 28 August 2017

We were in town to move our daughter into college. This was a great location for us and great rate. All the hotels near the school were tripling their price. We didn't mind being 40 mins down the road. The room was very clean, beds were super comfortable, bathroom was clean. No complaints and the hot cookies at check in was an extra bonus. I have stayed at a Courtyard before in Springfield, MO near the airport and it was awesome, so we decided to give it another shot and was very pleased.

Room Tip: near shops
  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Latarsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 31 August 2017

Dear Latarsha,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We understand that with an important event such as moving a child into college that you have enough things to worry about, your hotel should not be one of them. With that in mind our staff is always trying to ensure each guest experiences the most relaxing and problem free stay possible during their time in the Roanoke Valley. It is delightful to hear that our efforts made such an impact on you during your stay. Thank you once again for staying with us and we hope to see you again when your travels bring you back to the area.

Sincerely,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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Reviewed 31 July 2017

Had 2 rooms for 1 night while passing through on our way to vacation. Appreciate that even though we arrived after 11pm staff had located our 2 rooms right near each other. Rooms were both clean, beds comfortable (including the pull-out sleeper) and all fully stocked. Staff all happy and gracious.

We tried the Bistro for breakfast - desk staff had explained on arrival that a new menu had just been introduced. Very good - my kids all cleaned their plates! And I appreciated that my eggs were cooked exactly as ordered - thank you!

While Roanoke VI is not a regular stop for our family, we will not hesitate to stay at this Courtyard in the future. And our experience certainly ensures we will look to Marriott for future hotel needs.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
Thank lakohls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear lakohls,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate you choosing this hotel during your time in the Roanoke Valley. We are delighted that you enjoyed your stay with us. We see that you tried the new Bistro 2.0 menu. We have just rolled out our new menu and it is becoming very popular with our guests already. Your feedback is vital to the success of this new project and we are grateful for it. Thank you once again for staying with us and we hope to see you again in the future.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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Reviewed 19 July 2017 via mobile

Stay at courtyard for 1 night on a business trip. Good points: The hotel appears to have gone through a extensive renovation, rooms look new.
Staff are great

Cons: Lots of noise coming in from the corridors into the rooms you can hear ice vending machines, elevator bleeping and people walking and talking in the corridors even when the room is nowhere near the elevators.

Stayed: July 2017, travelled on business
Thank Sicce123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 22 July 2017

Dear Sicce123,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this hotel during your time in the Roanoke Valley. We also appreciate the kind words regarding our hotel and staff. We are very sorry that you experienced issues with outside noise being heard in your room during your stay. We have passed on your feedback to our management and staff to make sure that this is addressed as soon as possible. Once again thank you for staying with us and we hope to see you again in the future.

With Regards
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

Nice location in Roanoke. It is near the mall, which offers many food options. It is easy access to I-581 to downtown or to I-81. It does have an indoor pool, nicely furnished patio, and lobby. The staff were really friendly and helpful. I had left a jacket on the back of the desk chair, and had to go back for it. The front desk clerk was very nice, even apologizing for the security questions to verify my identity before letting me back in the room. We will stay here again if in the area.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MommaRose2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear MommaRose2016,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We would also like to thank you for the kind words regarding our hotel and staff. With our recent renovation and new food menu roll out , it is a very exciting time here at the Courtyard and we are grateful that you could experience it. Our guests security and privacy is our number one priority and we appreciate you being understanding throughout the process of getting you back into your room. We will always be here to take care of you any time that your travels bring you to the Roanoke Valley. Thank you once again for staying with us and we hope to see you in the future.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

Place is very close to airport and close to some chain restaurants and shopping

Rooms are clean. Staff very helpful Prices are about standard with courtyard. Nothing spectacular about the rooms. But very clean and quiet. Just what you look for on business

Stayed: July 2017, travelled on business
Thank Todd P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROACourtyardGM, Manager at Courtyard Roanoke Airport, responded to this reviewResponded 2 August 2017

Dear Todd P,

Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are happy that we had the opportunity to serve you during your time in Roanoke. With our recent renovations and our new restaurant menu it is an exciting time at the Courtyard. We are happy that you got to experience some of the new features of the hotel. We hope to see you again should your business bring you back to the Roanoke Valley.

With Regards,
Joe Bender
Assistant General Manager
Courtyard by Marriott Roanoke Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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