I have terrible allergies which is why I wasn't able to stay in town with my friend who has several pets. I purposefully booked a non-smoking room. The second I entered, I was blasted with a smoke smell. They even put a small air freshener on the air conditioner (see photo). When I complained, I was told that the room I was in (room 150) "used to be a smoking room" which is why it smelled. I noticed that 150 didn't have a no smoking sign although others did (see photos). Nothing was available, and they agreed to move me the next day.
When I went to check into my new room, the receptionist told me that I had originally made a rez for a smoking room. I asked her to show me a printout since mine clearly said non-smoking. She told me that the woman the previously night changed my rez to non-smoking so she had no record of the original.
My new room, although was non-smoking, didn't have a working air conditioner. I would have been fine dealing with everything except for the dishonesty. I was offered a small discount off the second room.More
- Free Wifi
- Free Parking