I have terrible allergies which is why I wasn't able to stay in town with my friend who has several pets. I purposefully booked a non-smoking room. The second I entered, I was blasted with a smoke smell. They even put a small air freshener on the air conditioner (see photo). When I complained, I was told that the room I was in (room 150) "used to be a smoking room" which is why it smelled. I noticed that 150 didn't have a no smoking sign although others did (see photos). Nothing was available, and they agreed to move me the next day.
When I went to check into my new room, the receptionist told me that I had originally made a rez for a smoking room. I asked her to show me a printout since mine clearly said non-smoking. She told me that the woman the previously night changed my rez to non-smoking so she had no record of the original.
My new room, although was non-smoking, didn't have a working air conditioner. I would have been fine dealing with everything except for the dishonesty. I was offered a small discount off the second room.
- Official Description (provided by the hotel):
- QUALITY INN The Quality Inn(R) hotel in Waynesboro lets you relax and focus on the people and experiences you came for. We're merely minutes away from the Fishburne Military School, Artisans Center of Virginia and Mary Baldwin College. You'll find plenty of other local sites, activities and attractions to explore near our pet-friendly hotel in Waynesboro, including: University of Virginia P. Buckley Moss Museum Humpback Rock You can also easily get to Rockfish Gap and several important Civil War historical sites. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like: Free hot, fresh and healthy breakfast Free WiFi Seasonal outdoor pool Free coffee Valet dry cleaning for a small fee Each guest room offers a refreshing shower, coffee maker, microwave and refrigerator, along with an iron and ironing board. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket-because we know how much you value a good night's sleep. Get your money's worth at the Quality Inn. Waynesboro hotels like ours offer the best hotel rates and the best amenities, so you can focus on the people and travel memories that really matter. Book today! ... more less
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