This property was very nice and well maintained. This was actually one of the nicer Quality Inn's we stayed at during our entire trip. I would have given the hotel a 3/4-star rating if it wasn't for the staff.
We arrived late and the lobby was closed. So I'm standing there outside in the cold thinking what do I do. After a couple of minutes of walking around the outside of the lobby, an attendant walks up to me while muttering to himself and let's himself into the lobby door ... by the way, I'm still standing out in the cold. He then points me to a bulletproof glass window and checks me in through that window. But it get's better, the attendant keeps me waiting outside in the cold during the whole check-in process (which took forever), but when it came time for me to pay, then he let's me in so I can swipe my card! I'm not quite sure what customer service training Quality Inn gives it's staff, but clearly it is not up to par.
- Official Description (provided by the hotel):
- QUALITY INN The Quality Inn(R) hotel in Waynesboro lets you relax and focus on the people and experiences you came for. We're merely minutes away from the Fishburne Military School, Artisans Center of Virginia and Mary Baldwin College. You'll find plenty of other local sites, activities and attractions to explore near our pet-friendly hotel in Waynesboro, including: University of Virginia P. Buckley Moss Museum Humpback Rock You can also easily get to Rockfish Gap and several important Civil War historical sites. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like: Free hot, fresh and healthy breakfast Free WiFi Seasonal outdoor pool Free coffee Valet dry cleaning for a small fee Each guest room offers a refreshing shower, coffee maker, microwave and refrigerator, along with an iron and ironing board. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket-because we know how much you value a good night's sleep. Get your money's worth at the Quality Inn. Waynesboro hotels like ours offer the best hotel rates and the best amenities, so you can focus on the people and travel memories that really matter. Book today! ... more less
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