Today is a sad day considering I’m leaving this review. For I’m a local who has grown up here in Williamsburg and has eaten at Paul’s Deli multiple times. Don’t get me wrong the food is great, but unfortunately the customer service has deterred me from coming back ever again. And I can no longer recommend to family and friends.
Me and my significant other ordered an $87 meal through Door Dash. Door Dash was told by a Paul’s Deli employee the order was complete when in actuality it wasn’t. Naturally this isn’t Door Dash’s fault and they don’t deliver mistakes.
Now we have to drive out to Paul’s Deli and pickup the remainder of our order which completely nullifies utilization of Door Dash. Meanwhile the food that was delivered is gonna be cold by the time we return home.
On the way there I called to see if we could be compensated with a free large pizza ($16) since ours would be cold upon returning home. The manager deemed it unfair to get a free pizza for the loaded fries ($10) they left out of the order. I explained that we’re having to drive out there because of their mistake, and the food that was delivered would be cold upon returning home. He wasn’t having it. Instead he offered a gift certificate for the price of the loaded fries ($10) for our next visit. I declined and decided this would be the last time we’re gonna do business with them.
Once there they made fresh loaded fries and offered us the old fries as well. Well I declined because who wants cold fries? But I thought it was kinda funny that they’d rather lose us as customers over $6.
In the end we spent $87 on a cold meal minus loaded fries and nullified utilization of Door Dash which was a complete waste of time, money, and gas. Thank you Paul’s Deli for not seeing and easing the issue over 6 bucks for your mistake.
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