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“Long unmanageable lines”
Review of Chipotle

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Ranked #178 of 325 Restaurants in Winchester
Cuisines: Mexican
Dining options: Outdoor Seating
Restaurant details
Dining options: Outdoor Seating
Reviewed 15 July 2017

Chipotle food is always consistently good. The problem though at this location is the long lines - they are not handled as well as other Chipotle locations around the country. When you get to the front of the line you see why - the employees are not in a hurry and don't seem to know how to fill orders in an efficient way. Other comments about a dirty dining room are correct too. Twice I've filled out comment forms on the website about getting customers served more efficiently and always get a nice response from management, but it doesn't do any good on the next visit.

    • Value
    • Service
    • Food
Thank trsolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 25 reviews

Reviewed 17 February 2016 via mobile

I was willing to risk the food safety issues Chipotle has had. I returned when they finally had carnitas again. But tonight was the FIFTH time I have waited in line at this Chipotle with my kids, and wasn't told until we got to the front of the line that they would be out of white rice for the next 25 minutes. My kids would not have eaten the brown rice, but as it turns out they were almost out of that too. At 710pm. They won't have to fix this problem for me, my family and I will not return.

Thank GoFryGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2016 via mobile

Have gone to this location on several occasions and every time it has gotten worse.
- restaurant is filthy
-lines are long and extremely slow
-loud and noisy
-food is not fresh and they are often out of items on the line
Last Saturday was the last straw. Took 25/minutes in line and then the food was old and they had run out if give items. The manager and cashier were both rude and unprofessional. This location needs to be overhauled or closed down. I will never go there again.

Chipotle corporate office only uses email for customer complaints, so it is obvious why many if these locations are no longer suitable to dine in.

Thank Bo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2015 via mobile

best food by the best people!their commitment to quality food and extraordinary customer service can be tasted in every bite!

Thank MrWalzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2015

We go to this Chipotle about once a month but have reached the point we've written it off. The dining room is typically filthy; men's room resembles an overused port-a-potty, and food is mediocre (typically burned after waiting in an extraordinarily long line). This is a classic example of what happens when you take a good concept and poorly execute it with incompetent management and employees who don't care.

    • Value
    • Service
    • Food
Thank GSCinVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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