Veranda Beach is like a beautiful woman who can treat her suitors poorly, knowing they'll keep coming back for more.
The property is unparalleled. Gorgeous, charming, and well-planned cottages, lush gardens, an endless, groomed beach, playground, and salt-water pool with service.
However. . .upon arrival our charming, sunny cottage had HAIRS in the bath tub. The BBQ was not fully stocked with propane. There was inadequate toilet paper. Truthfully, the floors were filthy, leaving our barefeet dirty from our first day. (Consider that you have to pay a restocking fee, and yet the cottage was not fully stocked!) The upstairs TV was coated in dust. (Also, even though it is the desert, there were not duvets on the beds, just cheap "hospital" style blankets.)
Other guests told us they were given five-star treatment, a tour in the cute golf cart to their cottage, charming staff to unload their luggage. . .this did not happen for us.
Also, I had asked customer service if laundry detergent was provided before we arrived. They assured me it was, but when I asked for another packet they were perplexed and baffled. Providing something as basic as laundry detergent, when there's in-suite laundry, was overwhelming for them.
Also, their check-out time is much earlier than any other establishment we have ever stayed at: 10:00am. Also, they expect you to do some housekeeping at the end of your stay. Knowing they have a cleaning crew, we thought this was pretty bold. (And consider the early check-out, you're racing around cleaning up the place!)
Really, why not go the distance with excellent customer service? Why not aim for consistency in all policies? Why not have your staff reach for the highest standard?
Veranda Beach, we know you can do it! Go for the gold. Have your personality match your looks.
- Official Description (provided by the hotel):
- Veranda Beach is located on over a mile of private, sandy beach on the sun-drenched shores of beautiful Lake Osoyoos, a few minutes across the border in Oroville WA's Okanogan Valley; Famous for its world class wineries and golf. Clusters of cottages masterfully set in a village reminiscent of the "50s". Guest check-in/out, marina, moorage, boat & watersport rentals, electric chaise loungers, fun boats with waterguns, beach volleyball, firepit, miles of walking trails and more! ... more less
- Also Known As:
- Veranda Beach Hotel Oroville