My hotel experience was very unpleasant. My rooms reeked of cigarettes, my towels had stains in them (which I have pictures of). The room was very grimy and not what I expected to spend 175 dollars on.
That wasn't the worst of my experience though. I kept my car at the hotel while I was travelling. Upon arriving back to Seatac I called the hotel requesting a shuttle pick up. I waited 30 minutes at the designated pick up location. I called again asking where the shuttle was. I was told "not to worry, it's on it's way." I wait another 20 minutes and call again. This time I was told it "the shuttle broke down and they are sending another one" I waited another 20-30 minutes before a shuttle arrived for pick up. After a day of travelling this was not what I wanted to experience.
Loree Harrell there Regional director of Guest relations followed up with a very short and insincere. I was told the GM was suppose to reach out to me, but I have yet to hear anything back, which led me to write this email. I thought there customer service would improve with upper management, but I was sorely mistaken. More
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