We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$107
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$80
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$84
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Best Western Arrowhead Lodge & Suites(Black River Falls)(Great Value!)
US$92
US$86
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
US$170
US$110
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Super 8 by Wyndham Neillsville WI(Neillsville)(Great Value!)
US$89
US$76
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Best Western Plus Sparta Trail Lodge(Sparta)(Great Value!)
US$108
US$99
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$45
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
US$50
US$49
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$75
US$67
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (70)
Filter reviews
70 results
Traveller rating
11
19
22
11
7
Traveller type
Time of year
LanguageAll languages
11
19
22
11
7
Show reviews that mention
All reviewsgreat casinoper nightclosetcouponmaintenanceclerk
Filter
Updating list...
3 - 8 of 70 reviews
Reviewed 1 May 2018

We were traveling to Minnesota for the weekend and Black River Falls is halfway between our origin and destination so we thought it would be fun going and returning to stay overnight at the Black River Falls Hotel. We telephoned in our reservations and the receptionists we friendly and business like. Upon arrival we were greeting and quickly went through the process of checking in. The desk receptionists were very friendly. We loved the new casino. The large separate no smoking area is fantastic. The ventilation in the smoking area seemed to be better than the old casino. The aisles are wider than the old casino. The only areas that could use some updating are the dining areas. Physically they have been updated but the food and service still lack professionalism. The lady at the buffet was sort of rude when we checked in because the cash register hadn't been up dated from the lunch time to the dinner time. A young employee came over and straightened it out for her. The same lady was nicer when she served us our drinks. The buffet food is just average. There was a place for soups but none were available and deserts were a bit scarce and dated. A more cost effective choice is the cafe. Although some food items are good others not so much. We enjoyed our breakfast choices. I ordered chicken strips and fries. The strips were hot but the fries were just warm as if they were sitting around for awhile. The cafe floors were dirty with spilled food and drinks. The table tops had leftover food and were sticky. A highlight was the service I received at the new coffee shop. The coffee shop has much better coffee than the "instant" tasting coffee in the cafe. The two young ladies were upbeat and pleasant. We'll certainly be back and hope improvements can be made to the dining areas.

Room Tip: Temporarily the old hotel is about half the rate of the new hotel but the old is a bit dated.
  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Duane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal S, Market Research Analyst at Ho-Chunk Gaming Black River Falls Hotel, responded to this reviewResponded 29 May 2018

Thanks so much for your thorough review, Duane. We very much appreciate your feedback and will definitely be sharing your suggestions with our Food and Beverage Manager. We will also be sharing your kind words regarding the Hotel and Coffee Shop. Thanks again and we do hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

I will never visit this casino again, we were treated so poorly, my family was cornered and accused of “stealing” money that was left in a machine by another couple. First of all we spent all day and night at this casino and hotel, we spent plenty of money and are definitely not in a financial state where we would go to a casino and take another gambler’s $60. They then bullied my friends into paying the money that the people had left in the machine.. I’ve never been treated so poorly in my life!!

Stayed: April 2018, travelled with friends
1  Thank jenniferrr1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal S, Market Research Analyst at Ho-Chunk Gaming Black River Falls Hotel, responded to this reviewResponded 30 April 2018

Thank you for taking the time to share your feedback. Please know that a copy of your comments have been forwarded onto our Security Director for review. If you wish to be contacted directly feel free to email us your contact information at hcgblackriverfalls@ho-chunk.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

Should have walked out the door after the first 5 min. Was about the worst chances of winning I have ever seen. The features don't pay hardly anything, it was a total waste of time. The food at the Buffet is not as good as it used to be, and the service was worse. They didn't fill the coffee cups and don't set a pot on the table to fill your own. Not worth the money and won't go back there. Could have done better at McDonald's!

Stayed: March 2018, travelled solo
Thank 1,010,351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal S, Market Research Analyst at Ho-Chunk Gaming Black River Falls Hotel, responded to this reviewResponded 10 April 2018

So sorry your experience with us was not better. We do appreciate the time you have taken to share your thoughts. Also, please know that a copy of your comments have been shared with both the Slot Director and Food and Beverage Manager for consideration. If you would like to contact us directly, we encourage you to email us at hcgblackriverfalls@ho-chunk.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Knowing we had to catch a train the next morning and the weather forecast was dicey where we live hubby and I decided to drive most of the way to the Amtrak station in Tomah and stay in Black River Falls and this casino the night before our trip. What a lovely surprise! The clerk asked if we wanted one of the new rooms...roughly twice as much per night as the “old” rooms but still a bargain in our book. The room was super clean, well appointed, and fresh. Nothing like some of the older reviews on TA. While the decor was a bit dark and masculine it was lovely and very nice. The only suggestion I would make is to have a luggage rack in the closet ( which lights up upon opening!) for the suitcase. The bathroom is wonderful, lots of towels, huge shower, and again very clean. We would highly recommend the new rooms in the Ho Chunk hotel in Black River Falls

Stayed: March 2018, travelled as a couple
1  Thank upnorthsnowbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal S, Market Research Analyst at Ho-Chunk Gaming Black River Falls Hotel, responded to this reviewResponded 12 March 2018

Thank you so much for your wonderful review. We truly appreciate your kind words and are thrilled that you enjoyed your stay with us. Please know a copy of your suggestion has been sent to our Hotel Manager for consideration. Thanks again. You made our day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

We have been to the casino many times so we decided what a great idea to stay for a little one night getaway When we booked we had to wait five min trying to connect to hotel, finally we get someone on the line and she says can you ho!d and Slams phone down, once she came back on the line she rushed us with the booking. Not nice at all. We got to check in early which was great. The room was OK, except for the phone which did not work, The TV sound did not work most of the time and the reception sucked, we were stuck watching wavy lines during show. Went down to pool and hot tub. We could not even swim being the water was so cold. The buffet food was good but not very hot which is concerning. The bartender at the bar was awesome, very friendly wish we would of got her name. The housekeepers were polite and the cahiers also. Which I would expect in customer service. I guess the biggest disappointment was how many rude people were working we had people staring at us from the new snack bar. And when we walked by someone we say hi and most of the staff just walked on by. I have worked many years in customer service and would never act like that. I don't think we will return to the hotel.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jeremy Greer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal S, Market Research Analyst at Ho-Chunk Gaming Black River Falls Hotel, responded to this reviewResponded 12 March 2018

Thank you for taking the time to share with us feedback regarding your recent stay with us. We are terribly sorry for the shortcomings in customer service that you described. You are right that this sort of behavior falls outside of our customer service guidelines, as it should. We thank you for bringing this to our attention so that we may be more diligent in correcting ill behavior from our staff in the future. Please note also that your comments regarding the phone pool and tv will also be sent to the hotel for follow up.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews