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Reviews (268)
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All reviewsstayed heregreat hotelnewer propertyfamily weekendeasy accessup to datemeeting roomdiamond membernice areapleasant experiencelake genevai highly recommend this hotelan overnight staywould definitely stay here againa great stayworkout roomstaff was friendly
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26 - 31 of 268 reviews
Reviewed 31 January 2018 via mobile

Nice accommodations but rude staff...for that alone, I can only give it two stars! After a grueling day you’d rather not be greeted by rude staff at the front desk. After a restful night, you’d rather not wake up to rude staff at the front desk... but... that’s what you’re bound to get at this establishment. Bed was comfortable. Room/Bathroom was clean. Everything was nice except for the staff... that needs an overhaul!

Stayed: January 2018, travelled on business
Thank Courtney54476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

We stayed in room 324 which had a view out the front of the building. Very nice room and very clean.

We enjoyed using the lobby area to socialize with friends that we were visiting.

Would definitely recommend for staycations or weekend getaways!

Stayed: January 2018, travelled as a couple
Thank Eddie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

We stopped for an overnight stay while traveling. Everything was SPOT ON! The hotel was amazingly clean and the beds were super comfortable. There were many options at breakfast as well. Front desk was pleasant and informative.

Stayed: December 2017, travelled as a couple
Thank StephanieSC B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018

I am a business traveler and I stay in motels all around the mid-west and it is so nice to be pleasantly surprised. The outside appearance is very nice. The check in and front desk staff were very nice. The room was spacious and also nice. The pool area was smaller but I did not mind at all. There were free cookies by the desk and they looked great! Also and most important-- there were plenty of outlets in the room and this is a must. We all have iphones, ipods, ipads, laptops, and several dozen other devices and I find that other facilities only have a few outlets. Thank you for the pleasant surprise!

Room Tip: This may seem obvious but if you have kids, ask for a room closer to the pool.
  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank DonandLisaFromUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

This hotel did not keep towels adequately stocked in a he pool room. We didn't use the room service so just asked for garbage pick up. It took 3 calls and I was told to walk it down because they were short staffed. First night complimentary breakfast was eggs on half a hamburger bun. I rented 2 rooms both were nice rooms but the service was not good. They don't hear the halls ways - I was told it was to discourage congregation... coming back from the pool was terrible ... it's Chicago winters.. the room temperature went down both nights without us touching the thermostat so waking up it was freezing as well.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank ccap1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary C, Manager at Hampton Inn & Suites Kenosha, responded to this reviewResponded 5 January 2018

Dear ccap1977,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have had some extremely cold days here in Wisconsin and I will be sure to have our maintenance team check on the heat in the hallways. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Kind regards,
Mary Comstock AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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