I stayed here with my boyfriend for two nights, I was quite excited as he had told me its the best hotel in Milwaukee (perhaps this is what all boyfriends say). The room was certainly comfortable, not decorated to my taste but enough space, I didn't like the smell of the amenities (soap/shower gel/shampoo & conditioner all the same flavor - ginger) but again that's just my taste. One the first night we had a few too many in the local area and a night cap in the hotel bar, service was great although to me it felt like a (nice) airport waiting lounge. The next day we decided to order room service breakfast which was really good, and then we put the privacy sign up and snoozed some more. We awoke to see that housekeeping had come by and slipped a note under the door saying if we needed the room to be serviced we could call front desk before 4pm. I called the front desk to request this at 1pm and then headed out for a very cold walk. When we got back we were sad to see the room had not been touched, and our tray from breakfast was still there. It was 4pm now, so I called them again and was told someone would come up. We left 30mins later and did not return until gone midnight. Upon our return we were amazed to see that our room had still not been touched. This time when I called I think I got a manager, he explained that it must have been a shift change, why that's important for me to know I don't know! He immediately bought up fresh towels and two complimentary breakfasts for us.
The gesture for a complimentary breakfast was a nice touch. But I think they were very lucky that myself and my boyfriend are very easy going and although it was frustrating it wasn't the end of the world. Had that been my father they were treating that way I think there would have been more of a scene.
The breakfast in the morning was so so. My coffee mug was dirty, the food was ok, nothing special. I have to say the service was great though. Friendly, chirpy and helpful.
We had a problem at check out, my boyfriend happily paid and then when he looked a the bill afterwards he realized that there were some bar tabs on our bill that could not have been ours. They found the receipts and none of them were signed by him. They couldn't refund then and there but said they would in the next day or two. I am not sure whether they have yet. I know mistakes happen but putting tabs on wrong rooms is something I hope they don't do often.
Overall I wouldn't say this hotel is a 4*, it has a lot of tightening up to do first. Its the small things, and making sure each room is cleaned or serviced each day, that really make the difference.
I wouldn't go back.
- Official Description (provided by the hotel):
- Hyatt Regency Milwaukee is the premier hotel and meeting center in downtown Milwaukee with all the latest conveniences and comforts in meetings, accommodations and dining. A magnificent 18-story atrium welcomes you to 481 guestrooms, including 18 suites, complete with high-speed wireless Internet access. Business travelers can enjoy easy access to many of downtown Milwaukee's most exciting sites and prominent businesses making the Hyatt Regency an ideal setting for business or pleasure. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, numerous restaurants, sports arenas, museums and the theatre district all within walking distance. With more than 26,000 sq ft of T1 equipped function and meeting space is perfect for any occasion. When it's time for dining, enjoy American cuisine on site in a relaxed atmosphere at Bistro 333, or experience Bar 333, where craft beers and cocktails are our specialty. Unwind in our new Hyatt Stay Fit 24 hour fully equipped fitness facility. Hyatt Regency Milwaukee...Experience a unique combination of amenities and unsurpassed service, as only Hyatt can deliver. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia and HotelQuickly so you can book your Hyatt Regency Milwaukee reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Milwaukee Hotel Milwaukee
- Milwaukee Hyatt Regency
- Hyatt Milwaukee