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“What a disaster!”

WOW Family Entertainment Center
Ranked #48 of 164 Restaurants in Wausau
Price range: US$6 - US$18
Description: We invite you to our total Family Entertainment Center, redemption arcade games , multi level 6,000 square foot laser tag arena, waterfront & inside dining, private rooms for parties & events. The riverside patio will offer great views any time of the year. Relax next to our above ground fire pits. We are located on the riverside walking trail with a beautiful view of the Wisconsin River with docking for kayaks and boats.
Restaurant details
Description: We invite you to our total Family Entertainment Center, redemption arcade games , multi level 6,000 square foot laser tag arena, waterfront & inside dining, private rooms for parties & events. The riverside patio will offer great views any time of the year. Relax next to our above ground fire pits. We are located on the riverside walking trail with a beautiful view of the Wisconsin River with docking for kayaks and boats.
Reviewed 10 May 2018

Our tour group was scheduled to lunch at WOW and it was horrible from start to finish. There was no water at our table and we had to wait almost 45 minutes just for that. We repeatedly asked our waitress for the (already prepared) half turkey sandwiches as our bus was leaving soon, and we finally got our order only 20 minutes before we had to leave. One person had a piece of plastic in her cold sandwich! We were also to have soup with the meal. They ran out of one kind completely, and of the two soups left, what we got was nothing but broth with a few grains of rice and no chicken in the small Styrofoam cup. Drinks were also served very late. We saw a waitress delivering napkins and creamers to other tables before we even got a glass of water. When our dissatisfying experience was reported to the hostess, no offer of a refund or gift certificate was given, just a vague, "Oops, sorry!" expressed. Will NEVER patronize this place again!

    • Value
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Thank cmm444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki G, Owner at WOW Family Entertainment Center, responded to this reviewResponded 4 days ago

Thank you for taking the time to review us. As we have heard from many guests from your group, both the good and the bad of your group's visit, I would like to apologize we did not execute your get together properly. With a group your size, we should have gathered more information from your event coordinator for the requests that were asked of us that afternoon. Overall, it was our fault and we hope one day you can find forgiveness to visit again. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 7 of 31 reviews

Reviewed 8 May 2018

What a beautiful outdoor seating area, right on the river and can get away from the kid stuff if that's not your thing. The service was good and attentive. The menu is simple but had plenty of choices. The food was ok nothing great nothing bad. Will be back on the next nice afternoon.

    • Value
    • Service
    • Food
Thank cusemets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki G, Owner at WOW Family Entertainment Center, responded to this reviewResponded 23 May 2018

Thank you for the review, cusemets! As we strive for 5 star ratings, we understand we are not perfect. If you wouldn't mind to reach me at nikki.playwow@gmail.com or call Evan 715-298-6012 and explain your visit, menu items you tried that you weren't impressed with, I would love to connect with you. I'm very glad you had good service and enjoyed the awesome Wisconsin River view, see you again soon! Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

Wait staff was very friendly, courteous, professional and always checking on us. Only thing that could have been better was the bar staff, not that they weren’t friendly and knowledgeable on craft beers, only that they could have used more help behind the bar. Great place.

Thank LaMont B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki G, Owner at WOW Family Entertainment Center, responded to this reviewResponded 23 February 2018

Thank you for the great review, LaMont. We are glad you had a great time at your work party here at WOW! Feedback like this is what helps us improve for the future, and is greatly appreciated. Thank you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018

What a fun dining experience and game room. I don't know any child who doesn't find the thrill in playing games and us parents joined in the fun! The restaurant area has a HUGE bar area with lots of tvs. The food was good. It was a fun time for all!

Thank Robin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki G, Owner at WOW Family Entertainment Center, responded to this reviewResponded 26 February 2018

Thank you for the AWESOME review, RyRo22! We appreciate your kind words and super happy you had a great visit! Visit again soon!

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Reviewed 4 February 2018

Menu selection was good. Asked waitress what she suggested between Burgers and Pizza. The look on her face was she didn't want to take the time to explain, so she just said both. Water took 15 min. Order then took 22 minutes for our large table. Don't order the WOW burger. Not a good combination. Food was barely warm. Thought is would be hotter since they started bringing it out as they said it was done. Never had a burger so soaked with what I couldn't figure out. Grease, cheese, ?. But as it cooled, the bun stuck to the plate. Checked on way out, very small window and they prep the finished food on trays on a table without a heat lamp.

    • Value
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    • Food
Thank 1969Boss429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikki G, Owner at WOW Family Entertainment Center, responded to this reviewResponded 8 February 2018

We do apologize for your bad experience! I am interested to hear more about your visit and hopefully figure out who your server was for the evening as that is not appropriate way of responding to a question. I have notified Chef about your menu complaint as well - as it does have 3 types of cheese, that may be the reasoning on the maximum cheese or grease flavor. Would you mind reaching me at info.playwow@gmail.com or call me at 715-298-6012 I would really appreciate it, thank you for taking the time to give us this review and hope you give us another shot! -Nikki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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