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Reviewed 3 December 2016 via mobile

My wife and I stayed here on business trip. What a beautiful hotel! The room and accommodations are immaculate and the staff is second to none! While I was in meetings all day the staff assured my wife in finding stuff to do and then helped us get dinner reservation on short notice. They took care of everything and made our stay absolutely worry free. The little "adventures" that they offer are phenomenal as well.

Date of stay: December 2016
Trip type: Travelled on business
Thank zabailey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2016 via mobile

Food terrible. Steak tasteless. Food served cold. Electricity in bathroom. You have to reach you hand inside storage hole under the sink. Almost impossible to plug in when you cannot see the plug. You have to crawl underneath the bed endtable to find electricity. Glad I had extension card with me.

Date of stay: December 2016
Trip type: Travelled on business
3  Thank Elaine G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aman_PR_Team, General Manager at Amangani, responded to this reviewResponded 14 December 2016

Dear Guest,
We are very grateful for the time taken to share your feedback on Tripadvisor.

I would like to discuss your concerns with you and would be grateful if you could provide me with a telephone number or email address where I could contact you.

With kind regards,
Stuart Lang
General Manager, Amangani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016 via mobile

I know the Aman Hotels and in fact have stayed at 5 of them in the World, and I was excited to stay at this one.. what a disappointment.. it is 15 years old and it shows.. no electrical outlet to plug in your phone at the desk, TV channels not available, slow service , forgetting things like spoons for yogurt.. forgetting turn down, leaving the room service in the room when no turn down.. and I could go on and on.. all I can say is for 1400$ which was the price of our suite, the service and lack of repair and new amenities was very surprising.. too bad..

Date of stay: November 2016
Trip type: Travelled with family
4  Thank nyani46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aman_PR_Team, General Manager at Amangani, responded to this reviewResponded 14 December 2016

Dear Guest,
We are very grateful for the time taken to share your feedback on Tripadvisor.

I would like to discuss your concerns with you and would be grateful if you could provide me with a telephone number or email address where I could contact you.

With kind regards,
Stuart Lang
General Manager, Amangani

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2016

What a view--spectacular. Peaceful, relaxing and serene--that is until you try to control the mechanicals, particularly the air conditioning. The right half of the hotel is loud and both sides do not cool properly. At this price point, this should be a no-brainer. It seems to be getting worse now that we have stayed here 5 times (albeit once in the winter, but the room was still too hot unless the sliding door was cracked open). The food is going down hill. Yuko is a gem as well as Jared the wildlife guide--they should are Aman treasures and exemplify high quality and genuine service. This place needs a total make-over is that it is getting a bit beat up. Fix the mechanicals and stop the "mandatory" ridiculous price hikes--you can only get so far with wedding buy-outs and corporate functions once the economy cycles negative again. The competition is picking-off your wealthy clients willing to spend $$ but still require value. The incredible view will not blind one to value...

Date of stay: December 2015
10  Thank Alex G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2016 via mobile

My husband and I stayed here for three nights while we were in Jackson Hole for a wedding. Firstly I need to point out how phenomenal the location is, the view from every room is simply breathtaking! Our room was sensational, from the gorgeous furnishings and decor to the incredible sunken bathtub with floor to ceiling window, it was all stunning. Everything in the hotel is polished and spotless!

The service here really stood out to me, there was always someone on hand to help 24/7 and always with a smile. Our flight out of Jackson was delayed and it looked like we were going to miss our connection, I was having a lot of trouble dealing with the airline and one of the amazing concierges (I wish I could remember her name!) just picked up the phone and sorted it all for me!

The hotel was literally taken over by wedding guests and two of the wedding events we're held in the hotel. The food was sensational, seriously didn't have a bad meal while we were here. We just had the best time!

I only have some small criticisms, due to the fact that the hotel location is away from the town centre, you needed to either have your own car or have a hotel driver take you into town at $40 USD a trip. It cost more depending on where you needed to go. Also there were no meals included so you either had to pay through the teeth to eat at the hotel restaurant or pay to have someone take you to town. There was a restaurant at the neighbouring hotel but we only found this out through another guest on the last day. It would have been nice if breakfast at least was included.

Overall, our stay was sensational and I would highly recommend Amangani.

Date of stay: September 2016
Trip type: Travelled with friends
1  Thank 309lizg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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