Flight was cancelled, so I added another lift ticket to my j card. When I went to purchase, the website made me login to my previous account and then the ticket was no longer in my cart and said “sold out” for the day I tried to purchase. I kept trying to call their guest service line and it kept saying the call was unavailable after ringing multiple times. I tried that 5 times with no success. I then sent them a message through the chat feature and decided to try that number to hopefully talk with someone. I finally got ahold of a person and they were not very empathetic at all, just said, “Sorry about that.” They didn’t offer any other suggestions and didn’t even mention the half day ticket option until I brought it up. They were also not flexible with the half day ticket times. Then when speaking with someone in the chat, they were very unprofessional and also not helpful at all. Their website is also very difficult to use and when it doesn’t work you are forced to call them and wait forever to get a response. Wouldn’t recommend.

I have heard so much hype about Jackson Hole and I guess we should have read more about it, but there wasn’t much to do there after skiing. There were so many buses dropping off and picking people up that the smell of diesel was overwhelming. We stayed at the bottom of the ski lifts which was fine but one of the 2 person chairs was so old and scary, there are so many merge areas with super fast skiers and slow down/whoa signs everywhere, and super sad signs about a 5 year old being killed when someone was skiing 50 mph. Also the lines were so long!! You need to take gondolas up to most of the ski areas and they took forever. The skiing was ok - it is not more steep than other ski hills we have gone to. To get to the town, which has a sprawling downtown area is 30 minutes. I grew to understand most of the business for the town is in the summer so the winter is more of a break for many places.