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Review of Pono Kai Resort

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Pono Kai Resort
Ranked #6 of 11 Hotels in Kapaa
Certificate of Excellence
Reviewed 20 November 2011

http://www.vrbo.com/189040

This was beautiful, all redone, close parking (though this isn't too huge for us after the first big grocery shop). nearly on top of the ocean! Kapaa is so central, we travelled everywhere, Susan the owner was amazing, the condo was fabulous - included laundry, shampoo/conditioner/body wash and a loofa, condiments (few, we did buy some but not what we would have spent without). BEAUTIFUL kitchen, Lanai and bathroom. Bedroom was simple but comfortable - no complaints. It was our honeymoon and it couldn't have been better, we wouldn't change a thing!
Watch the people trying to hook you up with tours, all you have to do is go to a sales event (red flag hahaha, didn't fall for it, just call the company ask about coupons and deals! way better to deal directly! we did the Kipu ranch ATV 3 hr trip it was great!).
The complex was clean, great setting, nice place for a hot tub in the evening, not 5 star but beautiful all the same. Weber bbqs to use.
Books, Kauai revealed was incredible, we did Ono restaurant for breaky ~ not super greasy, loved it!! we went to Tunnels beach (north island), anini beach, secret beach and secret lava pool.

Kelly and Joel

Room Tip: do this one!! Even if you have to alter your special dates, you will be pleasantly surprised, please...
  • Stayed: November 2011, travelled as a couple
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1  Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 November 2011

We are owners at Vacation International (VI) and this was our first time at this location. it's really in a perfect location. Kapa'a is a great place to be for exploring the northern part (Princeville and Hanalei) and the southern part (Poipu and Kalaheo). Check-in is easy and fast. Everyone in the lobby is friendly and helpful.

The one thing I would like to comment on. We were given a room between 2 families with little children. It was just me and my husband. The Pono Kai is a very large resort and while I know that only a small percentage are probably VI units, surely they could have done better with putting adults without children in the same but different area than adults with children. We heard a little child with a horrible recurring cough both early in the morning and late at night.

The exercise room could also use a little updating. It's small with some free weights and 2 treadmills, one of which was not working while we were there.

The concierge desk was very helpful with scheduling activities or guiding you for just about anything you want to do.

Wifi is available in the lobby and by the pool (which is weird cause who sits by the pool with a laptop???). There is also a PAY computer in the lobby that you can use. There is also a free computer that you can use to print your boarding passes which is a nice perk.

Our unit had a compact washer/dryer but there is a full size pay washer/dryer available onsite as well.

The location of Pono Kai is very good for a number of reasons. There is a walking trail that walks along the water and the entire trail is 8 miles long so you can walk for a long time in either direction. Also you can pretty much walk a few blocks to a number of great restaurants and great shops. And we were on the island for 11 days and the best shave ice I got was right across the street from the Pono Kai. Very lovely servings, only 1 size for $3, with lots of flavors and very generous the syrup.

We ate at the Olympic Cafe which is walking distance from Pono Kai - the menu is extensive and lots of salad options.

The queen bed in our unit was a little soft for our backs - we prefer a firmer mattress. But we were only there for 4 nights so it worked ok. If we were there longer, it would have become problematic. Usually at the VI properties, we can try out the wall bed in the living room, but this wall bed looked to be only double size and we are both over 6' tall so double beds do not work at all for us. Would have been nicer to have a king bed.

There is a small flat screen TV in the bedroom which worked fine but the screen seemed very small especially since the armoire where the TV was could clearly hold a larger size.

I do like the unit was stocked with extra pillows, towels, toilet paper/tissue/paper towels. And the lighting in the bathroom was very good.

The lanai is very nice - there is a round table and 4 chairs. I did notice some of the other units had lounge chairs on their lanai (not sure where they came from - pool area maybe?) - and I noticed that not all the lanai furniture on all the units matched. Just a slight observation as I do notice stuff like that.

There are tons of roosters and chickens and cats roaming the property. I didn't have problem with it - I actually loved seeing the little families of chickens and chicks walk around and the cats seemed to co-exist well with them. The lawns are beautiful maintained. I saw a BBQ pit near our unit that another guest was using which seemed like a nice option to have.

The pool is small but works great for kids. And there is a hot tub too.

We love the VI properties. We are owners and have upgraded our points with them many times. The staff is always very nice and seem to love working there. Overall we were happy with our stay at the Pono Kai.

If you have any questions about anything I neglected to mention here, please feel free to contact me.

Room Tip: If you are a a couple without children, ask if you are being given a room surrounded by families wit...
  • Stayed: November 2011, travelled as a couple
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7  Thank ClaireTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

Stayed for 7 disappointing nights Nov 5-12 at Pono Kai on a vacation exchange with Interval. Can't beleive we traded a 5 star 2 bed, 2 bath full kitchen condo for a smelly (mold?) extremely outdated (decor and cabinets/bath fixtures, carpet and bedding from the 70's) one bed/no kitchen condo with a view of the parking lot! This was building "K". The bed spread, carpet and entire unit smelled moldy and the ratty carpet looked so filthy I did not take my shoes off. The sheets had holes in them and rusty brown stains (blood or something else?) and the bed spread was equally disgusting. The rusty. noisy ac unit that was on te lanai, took up 30% of the patio space so sitting outdoors and enjoying the "view" of the parking lot was not even pleasant. Upon inspecting the room we called the front desk to see about switching rooms but were told that Building "K" was the only unit that Interval International had units in. However, they were happy to move us 3 days later to an ocean front condo with full kitchen but it cost us an extra $260 plus tax. Paid the extra because we found out that K building has a flying termite infestation and is scheduled for a tenting fumigation - but not til February 2012! Ewwwww! The whole building should be demolished - it was by far, the worst place I've stayed in 25 years of travelling. The ground floor ocean front condo was a bit better, decor from the 80's this time - nicer carpet, full kitchen (not just a microwave and bar size fridge like K building), icky bath fixtures though - no sparkling chrome here... and did have a fantastic view of the ocean. To add to the insult of the horrible accommodation, the Pono Kai makes you pay for the in-room safe and wi fi, how cheap can they get? The tiny swimming pool and small hot tub serves all 11 buildings in the resort so plan to spend your days elsewhere. Shame on Interval for even including this property in their exchange program and shame on the Pono Kai for allowing their condo units to become shabby and outdated when their gardens and Koi Pond are so obviously well cared for. If you are thinking of booking at the Pono Kai. I strongly urge you to book somewhere else on Kauai - there are tons of timeshare condos and gorgeous hotels like the Westin, St Regis, several Marriotts, a Holiday Inn, Best Western, Sheraton etc...anywhere but here.

Room Tip: Ocean front rooms are slighter better but not guaranteed- they will probably make you pay extra afte...
  • Stayed: November 2011, travelled as a couple
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4  Thank scubamom33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2011

Lots of free activities: pool, hot tub, tennis, mini golf, croquet, etc. - great for kids, friendly, helpful staff. Community Barbecues fantastic! Amenities in rooms excellent: all the barbecuing utensils needed; food storage containers; blender, etc. Nice size rooms. Bedroom in one bedroom a little smallish. Location! Location! Location! Cant get a better location anywhere on the island. Buildings a little on the old side, but still very nice. Staff went out of there way to celebrate Halloween for the kids! Thanks Housekeeping Staff!

Room Tip: 2 bedroom rooms are amazing! We had 1 bedroom and other family had 2 bedroom - gorgeous!
  • Stayed: October 2011, travelled with family
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Thank kwaleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2011

We had stayed at this property 10 years ago and they haven't changed a thing since -- part of the problem! Old, run down condo, poorly maintained and still in the 90s. Horrible internet connectivity (no wi-fi except by pool or lobby) -- you have to pay a daily or weekly fee for connectivity and it is deplorable. Grounds are lovely but they need to come to the 21st century: update the furnishings and rap about property. The "mini suite" does NOT accommodate 4 people and feel bad for the poor person/s that have to sleep on the sofa bed -- awful! Staff is rude and not too helpful. . you ask for assistance and they act like you are bothering them. The grounds are lovely, pool nice and it's centrally located, if you like Kapaa. Housekeeping is poor and rooms are not as clean as they should be. Do NOT stay in Building K!

Room Tip: If someone is going to have to sleep on a sofa bed, don't choose the mini suite. . go for a two...
  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pono Kai Resort

Address: 4-1250 Kuhio Hwy, Kapaa, Kauai, HI 96746-1658
Region: United States > Hawaii > Kauai > Kapaa
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kapaa
#4 Top resorts Hotel in Kapaa
#6 On the Beach Hotel in Kapaa
Price Range: RM717 - RM1,157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pono Kai Resort 3.5*
Number of rooms: 217
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Also Known As:
Pono Kai Hotel Kapaa
Pono Kai Kapaa
Pono Kai Resort Kauai/Kapaa, HI

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