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All reviews maile wing lydgate park wailua bay state park resort fee open air lobby beach mats the cottages free breakfast public beach hot tub close to the airport hotel lobby front desk staff ocean view free mai tai mai tais
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Reviewed 4 weeks ago

The hotel was in a great location but the hotel appeared to be understaffed. Also I was in the bathroom and was surprised by a roach running around that would not die. They came to spray raid and I had to call front desk again to get new room. Otherwise the breakfast was good and staff was friendly. Plus it’s hawaii, if you’re not having a good time it’s your fault.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank razzyone3939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JesseG1342, Front Office Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 4 weeks ago

Aloha,

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Our Executive HousekeepingTeam is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

This was our accommodations for our first night on Kauai. The room was clean and even though we didn’t book an ocean view we could see the ocean from our window. The front desk staff was very kind and welcoming. We had breakfast buffet in the morning and it was very good. Early bird special is cheaper. All in all this was a nice spot for our first night.

Stayed: October 2018, travelled with family
1  Thank lrdavis1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 4 weeks ago

Aloha!

We are so happy to hear that you enjoyed your stay with us at the Hilton Garden Inn Wailua Bay! I will pass along your comments to housekeeping as well as our front desk staff. We hope to see you again soon!

Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

Very high quality and standards. Great beds. Friendly service. All is extremely clean. Rooms well noise isolated. One of the best hotels we had in the state
One cons: Free cocktails served in plastic cup. With free bugs:)

Stayed: October 2018, travelled as a couple
Thank jckv2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 4 weeks ago

Aloha!

Thank you for your review! We are happy to hear that your stay was of high quality and standards. I am sorry to hear about the bugs you experienced in your cocktails. We will work with our Food & Beverage team on eliminating that issue.

We hope to welcome you back to our Hilton Garden Inn Wailua Bay ohana very soon!

Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018 via mobile

Our trip to Kauai was almost ruined when we discovered our resort had no air conditioning, no bellmen, no restaurant or bar. We called Hilton Garden and they had 5 ocean front room left, and we took 4. Our rooms were large, clean and had killer views of the ocean and sunrise. The restaurant was great for breakfast, lunch and dinner and the bar had a great happy hour and fabulous drinks. The two pools were gorgeous and also had great ocean views. Overall it was a great place and saved our trip

Stayed: October 2018, travelled with friends
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 4 weeks ago

Aloha!

We are so happy that we were able to accommodate you during your visit to the islands! I will pass along your comments to our Food & Beverage team. We hope to see you again very soon!

Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018 via mobile

Our original room was extremely noisy because of the A/C but the staff at front desk managed to get us another room very quickly which was quiet.
The staff was always very kind and attentive so thanks to them. Special thanks to Woogie for the entertainment at the bar. :)
We expected to find more or bigger pools given that the ocean here is more for surfing than swimming.
Overall the price to value ratio was not high after all: the breakfasts were delicious but quite boring after few days. The elevator was out of order for whole 5 days (likely even after). The rating could have been four stars but for such high price there are much better places (even five-star hotels) to be found. We enjoyed ourselves nonetheless.

Stayed: October 2018, travelled as a couple
1  Thank petic2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 4 weeks ago

Aloha!

Thank you for taking the time to review our hotel! I apologize for the noise you experienced from our AC units but am happy to hear that you were able to switch rooms. I will also pass along your comments to our staff and Woogie! We are also working on breakfast specials in order to add variety to our breakfast choices and we are currently working on completing our elevator maintenance which should be completed shortly!

We hope to see you again very soon!

Mahalo!

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