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“They make things right”
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2 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Lihue, Kauai, Hawaii

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
472gordon...
St Petersburg
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“They make things right”
Reviewed 15 May 2016 for a stay in April 2016

I wrote an earlier review titled "not as advertised". However the resort management reached out to me and did everything possible to make things right. They were very professional, understanding and helpful. And they did provide a form of accommodation that I found very fair and appropriate.

So kudos to a company that makes customer service and satisfaction a priority. Gordon

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uspn
Oslo, Norway
Level 5 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Good option on an expensive island”
Reviewed 30 April 2016 for a stay in April 2016
1
person found this review helpful

We enjoyed our week here very much. The place is mainly just like the photos show, so I'll just add the details we discovered only after arriving:

- The kitchen is well equipped, but the kitchen air ventilation system simply doesn't work. So if you want to do any serious cooking, it's actually better to use the grill on the terrace.

- The terrace is excellent for enjoying the sunset, but until early evening there isn't any sun to be had there. If you want to tan, you'll have to go down to the hotel pool or beach and get it there. There's an elevator between the beach and the cliff on which the apartment is located, so it's a fairly easy walk.

- There are a lot of hens and roosters walking around, so expect to be serenaded very early in the mornings. One of
the neighbors to this apartment even has a pet rooster living with them, and he is particularly loud.

- The resort fee of just over 100 US dollars added to the rental fee seems to be mandatory. To us, who didn't really use the facilities there, that was pretty much a waste of money.

- We had a late flight when leaving Kauai, so we needed a place to keep our things between 10 AM (check-out) and 8PM (flight). I e-mailed the property manager about this, but received no reply at all. (It was the only contact I attempted with them except the payment process when I booked the place. Up until the moment I paid, they were very quick to reply.) We ended up tipping someone at the Marriott very well to store our luggage for the day, although they said they would not normally do this.

- The apartment should have been cleaned for us, but the floor was very dirty when we arrived. Spending the first hour cleaning the floor is not the welcome we were hoping for. On the plus side, there were plenty of cleaning devices, soap and all that available, so we had everything we needed for that.

- To enter the apartment you have to walk down two fairly steep stairs.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Very fast wifi.
Liked least: Property had not been cleaned well before we arrived.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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