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Very good
8 reviews
Overview
Holiday Rental House -
5 Bedrooms, 5 Bathrooms, Sleeps 13
Poipu, Kauai, Hawaii

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
oligarchy
Nevada
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Don't stay here”
Reviewed 13 May 2011 for a stay in April 2011
2
people found this review helpful

My husband rented Hawaiian Hibiscus as a special family vacation for our family of 10 in April 2011. While the photos looked great and there was plenty of room the house was a disaster. We arrived to a semi cleaned house with a front door lock falling out of the door and a rotten front step. The pool was broken and an electrician was attempting to get the lights to work in the downstairs bedrooms. Additionally the televisions and Wifi did not work. When we called the property manager he indicated that his daughter was ill and he would take care of our problems shortly. Two days later he called and after spending at least an hour on the phone with him we were able to get the televisions and Wifi to work. This is not the way property managers are expected to respond and the fault lies with the owners for this type of management.

The pool had a broken filter and was never repaired for our entire stay. Linen supply was very sparse for 10 people as there were very few bath towels for use, and only two dishtowels available for a group of ten doing some meals at the house. The cleaning staff does not clean out left over package food from either the cabinets or refrigerators. Personally I find this unhealthy.... salt and pepper are fine, but other food items should be discarded or given away.


The rent on this vacation home is very overpriced and definitely not worth anyone investing any time here unless you like to be frustrated on your vacation. Both the interior and exterior of the home need serious sprucing up. We did contact the owner with a letter of "suggestions" for improving their property and we did receive a response indicating they had repaired the front door lock and the pool was repaired, we also received our deposit back but not the five hundred dollar cleaning fee. Owner was to look into providing us an additional refund for the poor quality of the amenities that the owners stresses in their description of the beauty and high end quality of the Hawaiian Hibiscus Home. No response has been forthcoming.

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Extended Family
Your age range I prefer not to answer
Would you recommend this hotel to a friend?   No.
Recommended for:
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Mar 2017
When this review was published in 2011. Flip Key did not allow responses from home owners at that time. Now we are happy that we can respond to this mostly wrong review. Before this review our home always received 5 stars and after this review it has been receiving 5 stars for the past six years from others in well-regarded vacation sites. Obviously, no home owner wants a terrible review but we did not want to give in to black-mail. It is also instructive to observe that this guest (“Oligarchy Nevada” when they are actually from Chicago, Illinois) gives mostly negative reviews to places they have stayed in and title them as “Stay out”, “Think twice before staying here”, “Nothing special” to catch reader attention.

We apologized for some problems at home regarding the key, light down stairs, WiFi and number of dishtowels. The rest are all made-up.

1) KEY: “a front door lock falling out of the door and a rotten front step”. In fact, the problem key was the main key that was stored in the lockbox. It was new and a bit hard to twist to open the main door but it was working. We removed this key and replaced it with a better working key. Inside the house, there are 3 additional well working keys to use by the guests. only the first time the guest needed to use this main key in the lockbox to access the house. Later they can always use the key supply from inside the home. “front door lock falling out of the door”, this is totally untrue, the lock was properly bolted onto the door and has never been removed up to now. No home owner would be irresponsible enough to leave the main door locks hanging loose. The front step definitely was not rotten.

2) Broken pool filter- Our pool has a Jandy cartridge filter in a plastic housing and so it can’t be broken, at best its filtration may be subpar. Skimmer is provided so guests can remove leaves that are wind blown into the pool. We also provide a pool robot for the guests to use for cleaning the pool.

3) Lights downstairs not working: each bedroom down stairs has at least 3 different lights- main light, light from the fan and night stand lights; each hallway has at least two different lights as a result even if one bulb is burned there is minimal impact. Yes, a light bulb was replaced.

4) Left over packaged food -Our cleaning crew always removes open packages of food and leaves unopened and unexpired packages for the future guests. We supply salt, pepper, several herbs, sugar, seasoning salt, food warp, aluminum foil. Most guests appreciate when these items are available. Some unopened and unexpired packages were left for this guest (such as instant noodles). It is a personal choice whether or not our guests decide to use them or purchase new items for themselves.

5) Dishtowels: We agree that 2 of them are not enough. We now make sure there are at least 6 of them.

6) Bath towels: We count how many people in the group and supply 2 set of bath towels for each person each. Extra towels were stored in the cabinets/shelves next to the bathrooms which this guest found out later and she mentioned in the email sent to us but went ahead and put a negative review anyway. We provide plenty of beach towels too. We provide shampoo, conditioner, body wash, laundry detergent, softener, dishwasher detergent, toilet papers more than enough to last throughout a week stay.

7) Inside and outside needs sprucing up: at the time of this review spring 2011, all of the furniture in the home was only 2 years old.

8) Televisions and WiFi did not work- Our house has 6 flat screen televisions and each one is on a different cable box. They are working fine. WiFi router and the living room TV were on the same box and there is a laminated instruction sheet on how to get the WiFi working in case it needed to be reset. Our home manager called to help with the resetting the WiFi password and instruct on how to use the surround sound for TV. Switching between Cable HDTV or DVD with surround sound, the TV input need to be changed and sometimes it is a bit hard for guest to figure out.
We apologized for the lag in response by the home manager. Even though, we provided contact phone numbers and emails of home owner and home manager to our guests, we never heard from this guest not a single phone call or a single text. If they had contacted us we would have gotten maintenance people to help out in a quick manner.
In 2013, we hired a new manager who can respond to any problem/request much faster.

The rental cost charged to this group was $55.7/person/night for a 6000 sq ft fully furnished home with 5BR,4.5BA, private pool and hot tub. The home is in the middle of Kiahuna golf course, and is only 1.3 miles to Poipu Beach. Hotels in this area cost much higher. We feel that we offer a reasonable rental price and high quality amenities for our guests.

We continuously improve our home for our guests based on their suggestions. There are several totally wrong items in this review. Still, we take these complains seriously and work very hard to make sure that our future guests will have a great time while staying in our homes.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
Reviewed 1 December 2009 for a stay in November 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Family (extended)
Your age range 18-24
Would I recommend this holiday rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway Older travelers
Families with young children Families with teenagers
Tourists Large groups
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Portland Oregon
Reviewed 19 September 2009 for a stay in September 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: Better than expected/ ammenities
Liked least: Had to eventually leave
Travelling group: Family with young children
Your age range 35-44
Would I recommend this holiday rental to my best friend?  
Recommended for:
Friends getaway A romantic getaway
Older travelers Families with young children
Families with teenagers Tourists
Large groups Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
CANADA
Reviewed 19 June 2009 for a stay in March 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: Good location in golf area
Liked least: Not my home!
Travelling group: Friends
Your age range 45-54
Would I recommend this holiday rental to my best friend?  
Recommended for:
Friends getaway A romantic getaway
Older travelers Families with young children
Families with teenagers Tourists
Large groups Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
California
Reviewed 18 June 2009 for a stay in June 2009

Value Rooms
Location Cleanliness
Check-in / front desk Service
Liked best: Air conditioning, large home to accommodate 12 people!
Liked least: N/A
Travelling group: Family (extended)
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Recommended for:
Young singles Friends getaway
A romantic getaway Families with young children
Families with teenagers Tourists
Large groups Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Adults2
Children0
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