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Hyatt Regency Maui Resort and Spa
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US$628
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US$575
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606
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Reviewed 31 March 2023
Nice overall , here for conference

Staff are mostly friendly and helpful. Bell staff and front desk were very helpful, but front desk did not go out of their way when a minor problem arose . Prices are high for food, which was ok . No live entertainment, and no microwave in rooms.Rooms otherwise were updated and very nice overall .

Room tip: Food is expensive, and no microwaves in room, so don’t expect to eat leftovers in room
Date of stay: March 2023
  • Trip type: Travelled as a couple
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Ask Mark K about Hyatt Regency Maui Resort and Spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team, General Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 4 April 2023

Thank you for choosing to stay at our property and for taking the time to share your experience with us. We are glad to hear that our staff was mostly friendly and helpful, and that you found our bell staff and front desk to be particularly helpful. We apologize that the front desk did not go out of their way to address a minor problem that arose during your stay, and we will use your feedback to improve our guest experience in the future.

We understand that our prices for food may be higher than expected, and we appreciate your feedback regarding this matter. We will continue to review our pricing policies to ensure that we are providing fair and reasonable prices for our guests.

We regret that we do not offer live entertainment or microwaves in our guest rooms. However, we are glad to hear that you found our updated rooms to be nice overall.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our property in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2023
Loved our stay!

Absolutely loved our stay at this hotel. My daughter was a huge fan of the kids pool. Turtles at the beach right in front of the hotel. Super spacious, modern, clean and high end room with comfy bed and pillows. The front desk staff and all the waitstaff were so helpful, kind, and welcoming. Can’t wait to return!!!

Date of stay: March 2023
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Ask Chelsea Q about Hyatt Regency Maui Resort and Spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team, General Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 4 April 2023

Mahalo for the amazing review!

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Reviewed 31 March 2023
The Hyatt on Kaanapali beach

Beautiful resort. Great beach walking path. Great hotels all around with great restaurants. Everything is expensive. They need to purchase more chairs for around the pool and many more chairs and umbrellas for the beach. Should not have to wait around for an available chair by the pool and for the beach. Did not come there to waste time waiting on something that should be readily available to paying customers.

Date of stay: March 2023
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Review collected in partnership with Hyatt Hotels
Ask LAWJ333 about Hyatt Regency Maui Resort and Spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team, General Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 4 April 2023

Thank you for choosing our resort as your vacation destination and for taking the time to share your experience with us. We are glad to hear that you enjoyed our beautiful property and the beach walking path, as well as the nearby hotels and restaurants.

We appreciate your feedback regarding the availability of chairs and umbrellas by the pool and beach. We understand how important it is for our guests to have access to these amenities, and we apologize for any inconvenience you may have experienced during your stay. We will certainly take your comments into consideration as we continue to improve our guest experience.

We are always striving to provide exceptional service, and we are sorry to hear that you had to wait for available chairs. We will work to ensure that we have adequate seating available for all of our guests, and we appreciate your patience and understanding as we continue to refine our operations.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our resort in the future.

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Reviewed 29 March 2023
Unsurpassed hospitality

The Hyatt Regency Maui knows how to provide excellence in every arena. Amenities, activities, service, food, property, and location-unbeatable! This was a family vacation of our children and grandchildren - we will cherish these memories ❤️

Date of stay: March 2023
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Review collected in partnership with Hyatt Hotels
Ask mistysturman about Hyatt Regency Maui Resort and Spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team, General Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 4 April 2023

Mahalo!

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Reviewed 29 March 2023
DO NOT CHECK IN ONLINE

I thought it would be convenient to check in online before i got to the hotel, but I was charged over $5000. They released the funds, but never told me. I had to ask at the end of my stay. I also was asked for a credit card for incidentals and I say $2008 and I was like wait...... They didn't charge that, but to my surprise I saw over $7k on my first entering the hotel. Oh yeah, expect over a $100 a day for small tax and fees not included in the overnight stay price. I had a great time, don't let my experience deter you. I would just not check in online!

Date of stay: March 2023
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Review collected in partnership with Hyatt Hotels
Ask aldenw0ng about Hyatt Regency Maui Resort and Spa
1  Thank aldenw0ng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Team, General Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded 4 April 2023

Thank you for taking the time to provide us with your feedback regarding your recent experience at our property. We are sorry to hear that your check-in experience did not meet your expectations and that there were unexpected charges on your credit card. We understand that this can be frustrating and we apologize for any inconvenience this may have caused.

We would like to clarify that the pre-authorization hold on your credit card is a common practice in the hotel industry and is intended to ensure that we have the necessary funds to cover any incidental charges that may occur during your stay. We apologize for any confusion that may have occurred during this process, and we will work to ensure that our guests are better informed about our policies in the future.

We also understand that the additional taxes and fees can be surprising, and we apologize for any inconvenience this may have caused. We will take your comments into consideration as we continue to review and refine our pricing policies.

We are glad to hear that you had a great time despite the check-in issues, and we appreciate your willingness to recommend our property to others. If you have any additional questions or concerns, please do not hesitate to reach out to us directly.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our property in the future.

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