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78
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Reviewed 14 March 2020

We stayed at Honau Kai for 4 days/3 nights of what was supposed to be a full week. On the 4th day of our vacation we noticed quite a few bugs in the room. My husband started investigating where they were getting in, moved the fridge and saw about 15 cockroaches scatter under the fridge. We contacted management immediately and were told someone would come "deep clean". We left for lunch, allowed the team to clean and seal, then upon returning inspected only to find the same amount of cockroaches around the fridge. It was so sickening we had to pack up our car and switch hotels with a baby mid vacation. Additionally, the hotel is not offering a refund at all! Horrible service, especially for the price. There are far too many places in Maui to stay in, keep looking!

Date of stay: March 2020
    • Value
    • Service
6  Thank 758cyndih
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 March 2020

After reading a lot of negative reviews about this resort, I am happy to report that we had a great time at Honua Kai in the Hokulani Building Unit 240. I was nervous about cockroaches and the overall cleanliness of the resort but our unit was very clean and no cockroaches! Some people complained about the WIFI in our unit but we found it worked perfectly fine. As did the washer/dryer. I was also concerned about renting from a management company rather than directly through the resort but KBM Hawaii was awesome! I had trouble with the coffee maker on the first morning and left a message on their customer service line. When we came back from our excursions at the end of the day, there was a brand new coffee maker sitting on the kitchen counter. Now that's customer service! They also give you a box of chocolate and a grocery bag upon check in. The free rental car is also a great perk! The resort was nice but my only complaint is that the pools are very small and got very crowded. We just went to the beach instead and watched whales and snorkeled. Just walk to your left a bit where the beach is bigger and the snorkeling is great. We also used the BBQ's and watched the sunset from the beach. I had also read complaints about the hallways and carpet being dirty. We saw some stains on the carpet but the building looked to be well maintained. While we were there, maintenance was touching up baseboards and painting doors.Having Duke's restaurant on site is also very convenient. The one odd thing about the resort is that they tell you that the pool towels are micro chipped and you will get charged $20 if you don't return them. We did not see any microchip on the towels and the towels were not very nice at all so I don't know why anyone would want to steal them! I would highly recommend this unit and KMB Hawaii!

Room tip: We loved Hokulani 240!
Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank vacation0410
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020 via mobile

Very clean, comfortable beds, spacious rooms, warm pools, friendly staff and great coffee. Everyone was quite helpful and the grounds are lovely at all hours. We spent a week mid February with our boys ages 4 through 9 and they loved the pools and the beach around HK. If staying in Kaanapali have no hesitation in staying at Honua Kai.

Date of stay: February 2020
Trip type: Travelled with family
2  Thank herewegowarriors
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020 via mobile

We were a party of 3, 2 adults and a 12 year old. We stayed in the Konea Tower, suite 318. We had a corner 2 bedroom unit with mountain view. We could see the construction out of the second bedroom but there was no noise. We looked out to the newly completed townhouse/condo's from our livingroom but could see the mountains in the distance. We could also see the ocean. Looking down from our large balcony we could see the Koi in the pond swimming around. The condo was clean, fully stocked and we enjoyed our time there. The people above us were quite loud at random times but that cant really be avoided. The pools were good and open late. The waiter's & waitresses come around often throughout the day but it comes with a high price tag ( 2 beer and a mocktail were $30.00, I gave her $35.00 and she never offered change when she dropped off the drinks). The beach isnt a place for swimming as its rocky BUT you can see the whales in the ocean from the pool. A car isnt needed at this location. You can see the condo from the airport (JHM) and it's just a $15.00 UBER ride. You can walk to Whalers Village in 30 minutes and take a cab into Lahaina if needed ($20.00/$25.00 depending on what side of town you get dropped off at).
We rented a car but didnt use it other than to and from the airport. Many activities we participated in included an open bar so we either walked the beautiful beach walk or cabbed it.

Date of stay: February 2020
Trip type: Travelled with family
7  Thank TravelwithAng74
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 March 2020 via mobile

We stayed at Luana 1B, such a wonderful condo. Loved the location... Walking distance to pools, beach, grocery store, and a couple restaurants! So fun to see beautiful sunsets & even whales from the beach! The owner and manager of the property communicated well and were easy to contact! We would definitely stay again!

Date of stay: February 2020
Trip type: Travelled with family
1  Thank R1453QXstephanier
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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