Few of our friends and family members recommended this place and we were not disappointed. Great location and fantastic play to stay. Food truck place right next to it was awesome (but we missed it :( ) as they are open from 4:30 pm - 8 pm only. Beach access and restaurant was really great.More
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Our 12th trip back to our Happy Place at Aston Kaanapalli Shores. we were blessed to have our Daughter and husband and 2 grandsons with us this year. The facility has everything needed for a great family vacation. Lots of ammenities very close by off property for food and fun. Good beach, we are booked for 2024 and our 13th stay
Aloha Tony0764, Mahalo nui loa (thank you very much) for sharing this review with us. We truly appreciate your confidence in making us your home away from home over the past 12 years and can't wait to welcome you back with us next year for your 13th stay. Warmest aloha and A Hui Hou! (until we meet again)
James Farquhar
Rooms Division Manager
The Aston is a nice hotel in a beautiful location. There were great restaurants nearby & delicious food trucks!
The rooms were clean with comfortable beds! Their grounds were beautifully landscaped leading to a nice smooth beach out back.
Aloha Tfhiestand and thank you for sharing your wonderful review. We are delighted to hear that you enjoyed your stay and that our friendly and helpful staff made you feel welcome and comfortable from beginning to end. We're also pleased to hear that you enjoyed our ideal oceanfront location just footsteps away from local dining options. We appreciate your kind feedback and would love to welcome you back again soon. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
I arrived 10 minutes before scheduled check-in. The room wasn’t ready, but they made every effort they could to accommodate me as soon as possible.
The room was clean, and the full kitchen was very convenient. The bed is king size though a little worn.
My only complaint is having to pay separately for parking and separately for a resort fee and then when I go to use the gym, I have to pay a daily amount on top of that of seven dollars. That should be included in the resort fee.
Aloha Daniel33boy, we thank you for the time you took to share your review with us, and we're pleased to hear that you enjoyed your spacious accommodations. We also appreciate your feedback and hope to welcome you back with us again soon. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
This hotel is decent on the exterior, but dingy and old on the inside. I’ve stayed at Comfort Inns that are MUCH nicer rooms than this hotel. The photos are very deceiving. Bedrooms are very small, esp the secondary rooms, can hardly fit your luggage. Major construction, very noisy, was occurring during our stay and we were never notified this would be happening. We will NEVER stay at this property again.
Aloha BoardingPass673024, thank you for taking the time to bring your recent experience to our attention. We hope that you will accept our sincerest apology for the inconveniences that you endured. Please note that we do not have major construction happening at the resort. We are replacing the lanai railings which only affects a very small area of the resort at any given time. We truly value your business and appreciate your honest feedback. It remains our hope that should your travel plans bring you back to Maui that you allow us another opportunity to win you over. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
The location, layout, and pools were nice and we enjoyed our time. My family especially enjoyed the pickleball courts. A couple big downsides for us and why we would not stay here again were 1)fitness center closed at 3pm and all day Sunday plus costs extra $. Why? I've had better gym access when I stay at Best Western motel. Very disappointing. 2)condos were good layout for family but not stocked at all. No salt, pepper, oil, coffee filters, etc. You basically start pantry from scratch if you want to cook any meals. And 75% of cabinets were locked in kitchen. Annoying.
Aloha Lisa, we appreciate you offering this feedback from your recent stay. It’s unfortunate your escape to paradise fell short of your expectations. It has always been our goal for all guests to experience superb hospitality and tranquil stays. We’re disappointed to know this was not the case for you. Please accept our sincerest of apologies for the shortcomings during your visit. We do hope that you allow us another opportunity for a more memorable vacation experience should your travels return you to our beautiful island paradise. Mahalo and warmest aloha.
James Farquhar
Rooms Division Manager
