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180
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All reviewsthe club loungethe hotel staffhuge loungemonster burgerocean viewtumon bayvisited this hotelthe entire staffpool areadouble bedother hotelswithin walking distancebeach accesslocation is greatseinereceptionsguam
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22 - 27 of 356 reviews
Reviewed 11 March 2017

Family sweet is good for family. 4 adult and 1 kid have very nice time in lotte hotel.
Concierge service is very good.
I ask a hospital for baby and want to book for me. So i go to hospital easy.
Thanks you!!!

Stayed: February 2017, travelled with family
Review collected in partnership with this hotel
Thank pinkycat00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this reviewResponded 13 March 2017

Dear pinkycat00,

Thank you for choosing Lotte Hotel Guam and for sharing your experience. We are very pleased to hear that our concierge staffs' service was up to par in assisting your family with hospital needs. Here at Lotte, we strive to go above and beyond in servicing all our guests to include their well-being. In addition, yes, our Family Suite rooms are equipped to accommodate those traveling as a family to provide a spacious and comfortable stay. Thank you again and we hope that you choose Lotte Hotel Guam again on your next stay.

Warm regards,
Lee Moo Heon
General Manager
Lotte Hotel Guam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2017

Very Clean, Very Kind, breakfast is very delicious!!
I want to visit again next time.
It's a good place for Koreans to go.
Your employees are too nice to remember.
Swimming pools were very neat and good.

Stayed: February 2017, travelled with friends
Review collected in partnership with this hotel
Thank guseb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this reviewResponded 8 March 2017

Dear guseb,

Thank you for taking the time to share your review of Lotte Hotel Guam. Here at Lotte Guam, it is our duty to ensure a clean and inviting space for all guests to enjoy. We are happy to know that the breakfast buffet was to your liking and hope that you were able to dine for lunch and for dinner as well. We will be sure to send our Chef's your compliments. We thank you for your kind comments about out staff's friendliness, as we are all here to serve and make the best experience for all to remember. Thank you again, and we hope to welcome you to Lotte Hotel Guam in the future for yet another wonderful Guam experience.

Warm regards,
Lee Moo Heon
General Manager
Lotte Hotel Guam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017

The rooms are spacious with nice ocean view. Beds are comfortable. Staff in the hotel are friendly and helpful! Swimming pool and beach access are great too. The only negative thing is that the wifi is a bit unstable. Overall it is a great experience in Lotte.

Stayed: February 2017, travelled with family
Review collected in partnership with this hotel
Thank cyt4984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this reviewResponded 21 February 2017

Dear cyt4984,

Thank you for staying with us and for taking the time to review Lotte Hotel Guam.
One of the many great things about our room accommodations are the large space and comfortable beds we have to offer, and we are happy to provide that to you and all our guests. We are glad to know that our staff was helpful in times of need and that they gave off a friendly energy. Our pool is designed to create a relaxing atmosphere and a convenient location for beach access, glad to know this has pleased you. As for your WiFi encounter, we do apologize, but we will assure to look into the situation for betterment. Thank you for your feedback, we greatly appreciate it. We hope we can welcome you again to Lotte Hotel Guam in the future if your plans allow so.

Best regards,
Lee Moo Heon
General Manager
Lotte Hotel Guam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2017

we stayed in club ocean view room. View from the ocean view was very beautiful and sound from the ocean make us be very calm and relax.

And the location is also good. Not far from the shopping place. It took 10min walk from hotel

Stayed: February 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank parkjaeseo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this reviewResponded 17 February 2017

Dear parkjaeseo,

Thank you for choosing Lotte Hotel Guam, and for sharing your experience. It is great to know you had a chance to stay in our Ocean Front Club rooms with the best ocean views on island. We are happy your stay was relaxing and that the hotel was conveniently located for all your shopping needs. Thank you again, and we hope to welcome you again to Lotte Hotel Guam in the future.

Best regards,
Lee Moo Heon
General Manager
Lotte Hotel Guam

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Reviewed 9 February 2017

Great hotel...loved the buffet breakfast and the hotel staff are so friendly. Would recommend this hotel to anyone visiting Guam. My room was clean and although I did not have a good view outside I did not mind since I needed rest after my workshop. My room was spacious and comfortable...loved it!

Stayed: February 2017, travelled on business
Review collected in partnership with this hotel
1  Thank aliceetse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this reviewResponded 10 February 2017

Dear aliceetse,

Thank you very much for taking the time to share your experience here at Lotte Hotel Guam. We deeply appreciate your comments on the quality of our breakfast buffet, our staff's friendliness, and your room accommodation. We are happy to know that you were pleased with the space and comfort our rooms. It is our goal to ensure our rooms are prepared to the best of our ability to create the perfect space for rest and relaxation. We hope that on your next visit to our hotel that you take a chance to stay in our Ocean Front rooms where you can experience a panoramic view of Tumon Bay. Again, thank you and we hope to welcome you again to Lotte Hotel Guam in the future.

Warm regards,
Lee Moo Heon
General Manager

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