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All reviews ocean front tumon bay water toys underwater world self service laundry hafa adai sunset view location was perfect shopping and restaurants brand name other hotels two queen beds stayed nights the wi fi large bathroom micronesia mall lobby bar
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Reviewed 5 April 2017 via mobile

This hotel is the best choice for the location, if you want downtown tour and shopping. But I could hear TV sound, talking, and even snoring from the next room. 영어로 썼더니 글자 카운트가 안됩니다 그래서 등록이 안되네요 트립어드바이저 분들 봐주세요 영어로 썼더니 글자 카운트가 안됩니다 그래서 등록이 안되네요 트립어드바이저 분들 봐주세요

Date of stay: April 2017
2  Thank Pioneer806144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 7 April 2017

Hafa Adai, Thank you for sharing the experiences of your last visit at the Outrigger Guam Beach Resort. We truly appreciate your comments and feedback on both positive and negative. We hope to welcome you back on your next visit to Guam. Again, Si Yu'os Ma'ase - Thank you.

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Reviewed 5 April 2017 via mobile

You are in the middle of tumon. By DFS Galleria for shopping! Rooms/bathrooms are clean and comfortable. Staff is very courteous although at times it seemed they were more attentive to cater to the Japanese tourists instead. Reservations for brunch are a must!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank Pedro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 7 April 2017

Hafa Adai! Thank you for the excellent rating on our resort, the Outrigger Guam Beach Resort. We hope to welcome you back soon and you had a wonderful trip back home. Again, Si Yu'os Ma'ase - Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2017 via mobile

The gentleman at the front desk, Donovan, was courteous, respectful, and professional . The room I received was great. Turns out, however, it was level with one of the rooftops (not the greatest view).

I knew the staff could just say yes or no, but when I went back to the front desk and spoke with Robinson, he did what he could to see if there might be a better room available. Above and beyond what I could have expected!!!

Robinson found a room on the ninth floor, and a king-sized bed too! For no extra charge.

Guam is great! These gentlemen made the Quan greater! The Outrigger in Guam, Tumon Bay, is the place to be.

Date of stay: April 2017
Trip type: Travelled on business
Thank Zeal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 2 April 2017

Hafa Adai! Thank you for staying with us at the Outrigger Guam Beach Resort. It is wonderful to hear that you enjoyed your recent stay here with us and the services that Donovan and Robinson provided. We truly appreciate taking the time to post your excellent comments and feedback on TripAdvisor. We hope to welcome you back soon and your return to home was pleasant. Again, Si Yu'os Ma'ase - Thank you..

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Reviewed 31 March 2017

Stayed 5 nights at The Outrigger, on our week's vacation in late February/early March 2017.

Nicely located on lovely Tumon Bay with easy walking to many shops, bars and restaurants. Free parking if you have a car.

The air conditioning did not properly cool the size of the room. We moved into another room and we experienced the same thing. A/C unit is too small. They brought up a standing fan and we kept the drapes drawn to keep the heat out. We were never in the room except to shower and sleep so after a while we got used to it. If you like to be in your room a lot, it could be an issue for you. Some of the furniture in the room was a bit worn and beat up. We did have a fantastic view.

A lot of activity at the hotel, which we like. They offer Cultural nights some evenings so take advantage if you can. Pool was very nice and we never had a problem securing good seats. Some trash around the pool area, in the plants & shrubbery that needs attention. Life guards.

Nice outdoor bar/restaurant that provided good drinks and snacks for lunch. No pool service so you need to go up and order. The beach is white and the bay is shallow so it's great for young children and for folks who want to get wet without being in deep water. Again, there was some trash(bottle caps/cigarette butts/plastic bags) on the beach near the water's edge that needed attention. The visitor's are leaving it behind.

You can walk to several other hotels on the beach...to have a drink. We walked to the Hyatt and tried their outdoor bar...it's not nearly as nice or active as The Outrigger's.

The Palm Café on the main floor has a daily buffet that is a good value and they offer a military discount(not on weekends). ALL the food was delicious and with a wide variety. Really good restaurant. CHICO took care of us and we have not experienced his type of great service in years. 5 STAR service.

Bambu Lounge is always hopping and they provide tasty cocktails and free nuts with your drinks. LOUIE was our server each night. Always a smile...he was a delight! 5 STAR service from Louie.

Nightly entertainment in the lounge from about 7-10pm, an hour later on weekends. TERRIFIC ENTERTAINMENT. Make sure you get to enjoy it. RUBY, JESSIE & LEZ are the fantastic 5 STAR trio that play & sing. They became our friends and played a special song with dancers, Hawaiian style, for us since we live in Hawaii. Something we will always remember.

So, our stay at The Outrigger was very special. We hope to go back...to see our friends there :)

Aloha.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LasVegasMyTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 1 April 2017

Hafa Adai! Thank you for the five star review on the Outrigger Guam Beach Resort. We are delighted to hear that you enjoyed our restaurants and bars, convenient location. Thank you for your special mention of Chico, Louie and entertainers - Jessie & Ruby and Lez. They are a wonderful asset to our team/resort and truly embrace the Hafa Adai spirit. I however apologize on AC issue you have experienced. Also, your comments concerning trash and debris are well noted. Your feedback is greatly appreciated as it will aid in our continuous strive for service excellence. Thank you for staying with us. We hope to welcome you back soon and provide another awesome experience. Again, Si Yu'os Ma'ase.


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Reviewed 25 March 2017

This is located on a perfect swimming beach. Everything you could want in water sports is available. The hotel has lots of indoor air conditioned areas. The rooms have great views of the ocean. The rooms are clean and we'll maintained. The thing we missed was that none of the chairs had backs

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank lisa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 26 March 2017

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. It is great to hear that you enjoyed easy access to the beach right in front of us. Thank you for noting a condition of a room. Our housekeeping and property service team does a great job keeping rooms well maintained. Thank you for staying with us and we hope on your next visit to Guam think of us again. Si Yu'os Ma'ase - Thank you.

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