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Reviews (1,631)
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Reviewed 5 August 2017 via mobile

Wow , rude was not even the proper word
This lady had an attitude and also mention that she just timed in and we were a burden to her schedule and she also had to park illegally to accommodate us which I was confused but her being upset was not at all our doing. Our flight got cancelled so all we wanted was to get some rest especially after a very long trip from Hawaii and frustrating experience with cape air having to be delayed and finally boarding and deplaned again....anyways she was not concerned about our experiences at all, tossed our luggage into the van, that's when I was upset and advised her that her behavior was unacceptable in front of my children. When I reached hotel and being already upset I explained my experience to the front desk personnel and they decided to give me a discount for their unprofessional behavior. Damn almost pissed me off even more but what a cheap move , anyway had to check in because the kids where very tired. What a management decision to give a 10% or was is 15% discount hoping that I forget the ordeal? My kids still talks about it...
Anyways the last driver for the shuttle to airport on Aug 5th 2017 5pm was very professional. He introduced himself asked us about the inside temperature etc. He deserves to move to a higher standard hotel.....Hotels are morally held responsible to represent the islands hospitality, their personnel should also be trained to be nice coconuts!!!!! Wish we took her name down so that she could be the mascot for outrigger Guam!!!!!

Stayed: August 2017, travelled with family
2  Thank islander670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 7 August 2017

Hafa Adai, thank you for taking the time to post your experience at the Outrigger Guam Beach Resort. I was concerned to learn about your experience with our host. Providing world-class hospitality is at the core of our brand promise, I know that the unanticipated flight issues are often times tiresome and apologize our hosts could not recognize the situation you and your family were in. We also strive to accommodate our all of our guests and their needs, and I was disappointed to hear how the issue was handled. I sincerely apologize for our shortcoming as this is not typical of how we care for our guests. While this does not alleviate your experience with us, please know that your feedback has resulted in necessary corrective action. Thank you for staying with us. We hope give us another opportunity to better serve you on next visit to Guam and your return to home was pleasant. Again, Si Yu'os Ma'ase - Thank you.

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Reviewed 29 July 2017

The room was great and so was the service. Location is also good. But their website is deceiving. The beach chairs shown do not belong to the hotel and cost $35 a day to rent and the day ends at 4:30. To get a chair by the pool you have to get up quite early in the morning to grab one because they go quick. The pool area is far from relaxing due to the loud music and the squealing of children. Not quite the experience I was expecting, especially for the money.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Brianatwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 30 July 2017

Hafa Adai! Thank you for staying with us at the Outrigger Guam Beach Resort and we truly appreciate your comments and feedback. First, we apologized for inconveniences may have caused you on beach chairs, pool lounge chairs and a volume of BGM at the pool area. Beach chairs, snorkeling gears, other beach and water activities equipment are rent out by the beach concessionaire with a nominal fee. Let me assure you your comments have been shared with our team to address where applicable. Thank you for staying with us. We hope give us another opportunity to better serve you on next visit to Guam and your return to Seoul was pleasant. Again, Si Yu'os Ma'ase - Thank you.

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Reviewed 26 July 2017

Overall, the room and facilities were outstanding. View was absolutely gorgeous. Exceptional staff who were professional and demonstrated excellent hospitality. The reservations manager, Ms Woodall was awesome! She was warm, inviting and professional-- true island hospitality!

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Isla808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 30 July 2017

Hafa Adai, It is wonderful to know that you enjoyed our services and the view. It is also delighted to hear that Tess was able to assist you with your needs and to share her hafa adai spirits on your recent stay here with us! Thank you for sharing your experience and staying with us. We hope that you have the opportunity to return to the resort and stay with us again one day! Again, Si Yu'os Ma'ase - Thank you.

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Reviewed 17 July 2017 via mobile

It was a great weekend indeed with Outrigger. Conveniently located in the heart of Tumon where everything is a walk away. Shopping, restaurants and much more.
Room was Ocean front and what a spectacular view of Tumon Bay as the Sunsets right from the balcony.
Spent breakfast and cocktails at the Voyagers 47 Lounge room, staff was great warm and friendly. You get the family feeling.
Pool/ Beach grounds, great tropical display at the poolside with waterfalls and local themes displayed. Grounds is complete with a kids mini playground!
Everything at Outrigger was enjoyable and what a great memory that I and family had made.
This property is highly recommended!! Kudos to the management Team who have worked for the success of this chain.

Stayed: July 2017, travelled with family
Thank davey460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 18 July 2017

Hafa Adai! Thank you for your 5-star review of your recent stay with us here at the Outrigger Guam Beach Resort. It is great to hear that you enjoyed our prime location, a panorama view of Tumon Bay from your room, voyager lounge, pool/beach and more! Thank you for sharing your memorable experience. We look forward to welcoming you back soon again! Si Yu'os Ma'ase - Thank you.

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Reviewed 9 July 2017

The rooms and their rates were excellent and the location of this hotel is also a great plus with mall next door, duty free mall across the street and lots of restaurants around. Which was a great help (and why I still rated this hotel as an overall 'Very Good'), as I found the food and beverage within the hotel itself to be a bit lacking in quality and overpriced with mediocre service. Other than that, this is a terrific hotel and one that I would consider staying at again!

  • Stayed: June 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Mihir_tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken N, Manager at Outrigger Guam Beach Resort, responded to this reviewResponded 10 July 2017

Hafa Adai, Thank you for taking the time to review your stay here with us, we truly appreciate your feedback. It is great to hear that you were able to take advantage of our convenient resort location. Thank you for staying with us and we hope to see you again! Si Yu'os Ma'ase - Thank you.

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