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All reviews infinity pool great location tumon beach pleasant hotel corner room japanese restaurant beach view poolside bar walking distance rooms are comfortable bus stop special thanks dinner buffet stayed nights balcony dfs guam
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Reviewed 26 February 2018

My family stayed 3 nights from 8 Feb to 11 Feb. The hotel was located at the center of the city center and everything was so close. I love the view from the window and hotel itself was very clean and calm. Eggs& things is in front of the hotel and we loved the pancakes so much. Everything we had different pancakes.
The dinner buffet was also very good. The food was so delicious and the atmosphere was also very good.
I will stay this hotel again soon.
I had a great rainbow view one of the morning. It was so amazing.

Room tip: ask a room with a good view
Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank hyejincho0169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded 5 March 2018

Thank you so much for choosing our hotel as well as for sharing your wonderful words along with a beautiful picture you took!

It is always wonderful to read such positive comments from our guests. We are pleased to know that you liked the location, the view from the room and the restaurants, MAIN and Eggs'n Things. We will be certain to share your comments with staff.

Thank you again for sharing your comments and our team are looking forward to welcoming you back again!

Guam Reef & Olive Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

Guam does not appear to offer great value so, in that context, we found this hotel reasonable. The rooms were a bit tired but large and the balcony had a great sea view. It's right on the corner of Tumon beach which, although very developed, is also still a very beautiful beach. There are a decent number of eating choices within walking distance. The hotel is looking a bit old and tired and the inifinity pool was definitely a bit worse for wear! It is also jam packed with families late morning onwards so we didn't really use it. There were a few beds down on the beach but they are apparently still need paying for even if you are a guess unless you were staying in a particular room - this type of attempt to squeeze unforseen dollars out of guests drives me crazy. We tried the breakfast and it was so bad we didn't eat in the hotel again. This hotel is very busy and definitely tired, but it's a comfortable, solid enough choice in a good location.

Room tip: higher floors with sea view.
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam_Reef_Hotel, Guest Relations Manager at Guam Reef & Olive Spa Resort, responded to this reviewResponded 31 January 2018

Thank you very much for staying with us and having taken the time to post your detailed feedback about your recent stay with us.

It is wonderful to know that you were able to enjoy the ocean view from the balcony, as for the room and infinity pool, we will utilize your feedback to improve our facilities where applicable. We appreciate your opinions regarding the Infinity Beach Club, we will share your comments with our team and improve our service. If you would be kind enough to give us another try for your next visit we will do our best to make your stay as comfortable as possible!

Thank you again for staying with us and we really hope that we will have the pleasure to welcoming you back again.

Guam Reef & Olive Spa Resort

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Reviewed 26 January 2018 via mobile

Our room is very old and dirty. When we went to breakfast this morning the food was cold, leftover, growing bacteria. It was so disgusting we had to walk out. We are looking for another hotel to move to now.

Date of stay: January 2018
Trip type: Travelled with family
Thank Tiffany G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded 6 February 2018

Thank you for staying at Guam Reef & Olive Spa Resort and for taking the time to share your feedback.

We truly regret to read about the experience you had to make during your recent stay at our property, we are deeply sorry.

We would like to thank you for taking the time to discuss this feedback in person during your stay with us. In regards to the food, food poisoning was not found. Nevertheless, we have already shared your feedback to improve our service and quality of the restaurants.

We thank you again for your feedback and we sincerely hope that we will have the opportunity to welcome you in our hotel again.

Guam Reef & Olive Spa Resort

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Reviewed 19 January 2018 via mobile

The hotel was old... the floor, bedding, basically everything in the room. The room was also pretty dusty. The hotel staff are kind and helpful. We liked the big water tank in the room and the swimming pool had a nice view. The hotel is in a great location with lots of designer stores, shops, and restaurants. The breakfast was okay. We ate lunch one day with the breakfast coupon. If you think it is expensive, there are many breakfast restaurants in the area.

Date of stay: January 2018
Thank Shirley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef & Olive Spa Resort, responded to this reviewResponded 29 January 2018

Thank you for choosing our hotel during your recent stay in Guam as well as for taking the time to share your experience with us along with the photos you took!

It makes us very proud to read your kind words regarding our hotel staff, we are pleased to know that you found them kind and helpful. We are glad that the water server, the view from the pool and the convenient location were positive aspects to your visit.

However, we are very sorry that you found the room dusty and outdated. It is very important that our guests feel comfortable in the guest rooms. We will discuss your feedback and will take the necessary steps to ensure that all the rooms get cleaned thoroughly and we will continue to improve our rooms.

Thank you again for sharing your comments and we hope you grant us another opportunity to welcome you back to Guam Reef & Olive Spa Resort.

Guam Reef & Olive Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

I was here on a business trip and my travel arranger chose the Guam Reef. It's not bad, I imagine it was pretty impressive when it opened in the 70s. Check-in was cordial. Parking is free. I was on the seventh floor overlooking part of the bay and the Westin Hotel. Lighting in the parking lot at night was almost non-existent. The Main Restaurant serves a dinner-for-breakfast buffet that is ample. You have to remember, this hotel caters to Japanese, Chinese and southeast Asian visitors. The Japanese restaurant, WAON was my favorite. The hotel is in the midst of "tinsel town," the concentration of high-end shopping venues. At night, the place is crawling with pedestrians who jay-walk and really don't watch out for cars. Every time I approached the hotel on GPS, it sent me down the alley adjacent to the hotel where you end up at a local bar. Study the photograph on the hotel's landing page and get to know what business signs to look for as cues that you are near the entrance. ONE MAJOR PROBLEM: The bathroom floor is a full 3-inches (7.6 cm) above the room's floor. See photo. I tripped on it countless times. A person using a wheelchair would not be able to get into the bathroom.

Room tip: Ask for one overlooking Tumon Bay. The sunsets are incredible.
Date of stay: January 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank JimO80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guam_Reef_Hotel, Guest Relations Manager at Guam Reef & Olive Spa Resort, responded to this reviewResponded 31 January 2018

Thank you very much for staying with us and having taken the time to post your comments about your recent stay with us. We appreciate the photos you have attached also!

It is wonderful to know that you enjoyed our Japanese restaurant "WAON", thank you for your kind words.

We apologize that you felt the hotel was outdated and that you tripped on the bathroom floor countless times, we will utilize your feedback to improve our facilities and rooms where applicable, such as making the bathroom less of a hazard and we hope to get that started in the near future. Only through your feedback, we are able to enhance our level of service/ facilities, thank you for bringing this matter to our attention.

We appreciate you for staying with us and we really hope that we will have the pleasure to having you as our guests.

Guam Reef & Olive Spa Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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