We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“As good as I remember! ”

The Cheesecake Factory
Ranked #23 of 156 Dessert in San Francisco
Certificate of Excellence
Price range: US$21 - US$30
Cuisines: International
More restaurant details
Restaurant details
Good for: Groups, Child-friendly
Dining options: Breakfast, After-hours, Dinner, Lunch, Delivery, Reservations, Takeout
Neighbourhood: Union Square
Reviewed 2 April 2018 via mobile

Cheesecake Factory was on the list to visit in SF after our first visit in 2008 to one in Las Vegas! We arrived upstairs after Macy’s and it was chaos!! About 50 people were standing waiting to get a table, wait on a table or leave. The lifts were next to the desk. We waited around 25 minutes but glad we did. The view from outside is amazing!! This kept us occupied while we waited. Our server was great! He got us water while we waited on our drinks and got the food to us quickly as I had a young baby and an autistic 8 year old so he knew timing was an issue. The food was amazing! Massive portions as I remembered from 2008! The nachos were so good. We were sad when they had been finished! The passion fruit mojito was refreshing and yummy! Definitely recommend! We took cheesecake to take away and the were delicious! The salted caramel was the best in my opinion. The caramel turtle and snickers were good. Service charge was rather steep though! Our server was great but $50 seemed way too much for less than an hours service and after 20 minutes he was floored and we hardly seen him. Amazing food but the charges and tax are a bit crazy!

Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 5 April 2018

Thanks for your feedback, Rachel! We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (5,651)
Traveller rating
Traveller type
Time of year
Language
  • More languages

75 - 79 of 5,651 reviews

Reviewed 30 March 2018

Atmosphere was great, food was OK but SUUUUUPPPPERR slow and although our server was very nice, very slow and not attentive at all...

    • Value
    • Service
    • Food
Thank dianedV7564TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 April 2018

Thank you for bringing this to our attention, dianedV7564TJ. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope you can give us another chance!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Cheesecake Factory is like a factory processing people through it.
From the greeting, ‘how many’ ‘inside or out’ ‘30 mins’ . Thanks I’m here to eat and pay for that experience.
Vast menu, a book infact. It took 30 mins for food to arrive. Probably because kitchen has so many menu items to deal with. Food is average. Stuffed burger was red inside and stuffed part wasn’t there. Bun was soggy from all the rare juices pouring onto it.
Our server went on a 30 min break whilst we were there, so we had to call a server to check where our food was. We also had to call server for the bill. Really average, not worth returning to. Shame, I remember enjoying eating at one in Florida a few years back. That said this review won’t make a difference, considering the factory of people they have coming through the doors.

Thank Foodwild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 April 2018

Hello Foodwild, Thank you so much for taking the time to provide such detailed feedback about your experience. We're so sorry we did not meet your expectations, and we would welcome the chance to speak with you more about this visit. If there is anything else you would like to share with us, please visit http://www.thecheesecakefactory.com/connect. Select “General Questions” from the drop down and allow us a few days to get back to you. Thank you for your review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

We have eaten at Cheesecake Factory in several other cities over the years. Food and service are always good but not outstanding. Like many chains, the food is consistent from location to location, so if you like one Cheesecake Factory, you'll like another. This is a very popular, very busy restaurant in downtown San Francisco, so expect to wait for a table.

    • Value
    • Service
    • Food
Thank FishBob49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 March 2018

Thanks for your review, FishBob49! We greatly appreciate it! We know long waits can be frustrating, so we suggest coming in either in the morning or later in the evening for a shorter wait. Thanks again and we look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

When we go to this place the food and service is excellent. Sometimes the Waite is a little longer than normal but it’s worth the Waite. We enjoy The crusted chicken and there cheese cake and carrot cakes is yummy.

Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 27 March 2018

Thanks for your review, William! We greatly appreciate it! We know long waits can be frustrating, so we suggest coming in either in the morning or later in the evening for a shorter wait. Thanks again and we look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing