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Orchard Garden Hotel
Ranked #23 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 July 2017

There are so many superlatives I could use to describe this hotel, but in the interest of brevity, I'll summarize. Check-in/check-out...seamless. Personnel...flawless. Design...subtle. Location...unparalleled. Dining...copious, nearby. Transportation...fluid. Bedroom...great bed, large bathroom with a real tub, in-room coffee and fridge for your use. Quiet toward back of hotel. Perk...rooftop terrace with tables. I did some stretching up there after the San Francisco Marathon. There is also a fitness room with treadmill and stationary bike. My only recommendation for the hotel is to boost wi-fi signal on the terrace roof and perhaps add some shading there also. Thank you Orchard Garden...you are a Gem!

Room Tip: Rooms toward the back have zero street noise.
  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank SunriseAddicted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Owner at Orchard Garden Hotel, responded to this reviewResponded 1 August 2017

We're just thrilled your stay was perfect -- that's all we could ask for! It means a lot to know you were so impressed with the amenities, service, and the room itself. We'd love to see you again someday for another stay!

Until then,
The Orchard Garden Hotel

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40 - 44 of 1,482 reviews

Reviewed 26 July 2017

The location is what makes this hotel. It's perfectly positioned for sight seeing, especially China town and getting on the cable cars, and an easy walk to many restaurants and bars. The staff were friendly and helpful, and our room was nicely quiet, as the hotel fronts onto a relatively busy street.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank D J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Owner at Orchard Garden Hotel, responded to this reviewResponded 28 July 2017

Happy to hear that you enjoyed our spot! We love our location, and we take pride in our wonderful staff and facility. We sure hope to host you again next time you're in town.

All the best,
The Orchard Garden Hotel

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Reviewed 25 July 2017 via mobile

We spent 2 nights here visiting San Fran. The hotel is lovely & was very, very quiet for a city hotel. Front desk staff were helpful w/"tourist" questions & figuring out parking & public transportation. There is a Starbucks across the street.

Stayed: July 2017, travelled with family
Thank kelly b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Owner at Orchard Garden Hotel, responded to this reviewResponded 26 July 2017

We're just thrilled your stay was such a great one, Kelly -- thank you for the kind words! It's great to know we could help you find your way around the city, and we'd love to welcome you in again someday!

Until then,
The Orchard Garden Hotel

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Reviewed 19 July 2017

Quite a well-situated hotel within China Town. Easy walking distance to the touristy trolley cars. Also, if you feel adventurous it’s not too bad a walk to Fisherman’s Wharf, Coits Tower and the Crooked road. Friendly staff but if you are pre-ordering a Taxi, make sure to confirm it with them. They forgot to do it for us. I may think about staying here if I was ever back in town but not for a long period of time.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Stamrish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Owner at Orchard Garden Hotel, responded to this reviewResponded 20 July 2017

It's wonderful that our location made it easy to check out so many attractions by foot or by trolley! That being said, we're sorry we dropped the ball on your taxi order, and we'll review our front desk procedures to ensure this isn't a concern for future visits. Thank you for choosing us for your San Francisco stay -- we hope we'll have the opportunity of hosting you again!

Best,
The Orchard Garden Hotel

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Reviewed 18 July 2017

A nice, smaller hotel in a convenient location, close to Chinatown and Union Square. My room was clean and pleasant, with a nice, firm mattress and a well-kept bathroom. There's room service and a restaurant open for breakfast only, but with all the great places to eat within waking distance, I did not use the hotel's services.

If you are arriving by car, please note that there is a $55 daily parking fee. And, if there is heavy traffic, I'd advise calling a few minutes before your arrival to make sure a valet is there waiting for you.

The reason for my low rating is the completely indifferent staff that I encountered. The doorman (when he was on shift) was kind enough; the housekeeper (Li Hao) was very sweet and respectful and she did a great job of keeping the room very clean; and the valet was fine, but the desk staff ranged from completely unhelpful to meh. Upon arrival, I called three times from my car to tell them there was nowhere for me to pull to the curb and I couldn't double park because of the heavy traffic; they kept insisting there was a space (trust me, there was not) and were indifferent to my plight. I had to circle the block several times, and one staff member told me he'd come out to help me, which he never did. When I walked in and asked for help, the woman at the front desk was also completely indifferent and said she'd call for parking. No "I'm sorry," no "your car will be fine sticking out in traffic," no "can we help you with our bags?" – nothing warm and welcoming at all. Same at check-out; the man didn't even look up, say "thanks for visiting" or anything. Not rude, but indifferent.

If you don't care about those things, this hotel is fine. But when you're paying downtown prices for lodging and parking, you should expect kinder staff.

  • Stayed: July 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank C323S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collins C, Owner at Orchard Garden Hotel, responded to this reviewResponded 19 July 2017

We're happy to hear your room was clean and comfortable, and it's great that our location made it easy to explore the city. That being said, we wish our front desk staff had made as great an impression as our doorman and your housekeeper, Li Hao. You should feel warmly welcomed and accommodated from the moment you call us to anticipate your arrival until you check out, and we'll be checking in with our team to discuss your feedback. We do wish to add, however, that if parking is a concern, we offer booking packages that include parking along with your room cost. We're grateful for your review as it will help us improve future stays, and we'd love to host you again if you return to San Francisco.

Thank you,
The Orchard Garden Hotel

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Additional Information about Orchard Garden Hotel

Address: 466 Bush St, San Francisco, CA 94108-3731
Phone Number:
Region: United States > California > San Francisco > Chinatown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#16 Luxury Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
Price Range: RM910 - RM2,398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden

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