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Reviewed 25 August 2016

New hotel in Garapan. Great hotel and service! Clean and fresh! Security on duty. Parking always available. Walking distance to all attractions (Shopping, Casino, Restaurants and Bars) in main city in Saipan. Very convenient!

Room Tip: All rooms are great!
  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank boyboyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2016

I stayed at the Serenti on a recent business trip to Saipan. I was pleasantly surprised at the amenities, furnishing, and modern features. The desk clerk seemed new and inexperienced at check-in (forgot to copy my passport and I was asked the next day to provide it). I checked in at 4 am and paid the extra night charge. Housekeeping was excellent and the desk staff were friendly. There was no ice machine on the property. One thing that I couldn't figure out was why for two nights of my stay, did management decide overnight was a good time to put a counter in the lobby and work on the rooms using drills, hammers and power tools. Serenti can easily earn a 5 star rating once the staff are trained and smarter hours are chosen for maintenance involving noisy tools. Location is in the heart of Garapan with great shopping and food choices all around. Desk clerk Rizza was very kind and helpful. I will stay here again and hope for an even better experience the next time.

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Service
1  Thank 808Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016

This is a Brand New hotel right in the center of Garapan city, which all the shopping, great restaurants, DFS and casino. It takes only a few minutes of walking to all of these places. The hotel has a secured "key card" elevator. This means only guest can operate the elevator that leads to all the rooms, what a great security feature! The rooms have push buttons to operate the lights, power, tv, etc. The refrigerator is very cold! I have stayed in all the hotel on Saipan and finding a cold refrigerator is hard to find! The new "Bubba Gump" restaurant is in the same building and very convenient. The staff is always available and very professional and friendly. A manager is always on duty and available. There is also a private G4S security guard at the hotel. Rooms are non-smoking. Two minutes walk to the casino. Great for family members and business trips. Very Quiet! The pricing is very affordable!

Room Tip: I recommend the rooms on the street side. You can see a local dance show at the "I Love Saipan" Shopping store.
  • Stayed: July 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank boyboyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC