Our room was a bit hot and Phil from Engineering fixed it in a jiff and offered us ice! He’s amazing! Thank you Phil!
The hotel is also amazing and the staff have been super helpful with our team’s questions!More
Booking.com
Taking safety measures
Booking.comBooking.comTaking safety measures
Everyone from the front desk staff, lounge bartenders, and Tom and Hunter (I think those were there names) at Valet were great. Clean rooms, comfortable bed, and doing a great job with Covid precautions. Overall one of the better hotel stays I've had.
Good Evening gfrisch1,
Thank you for the wonderful feedback and great review. I will pass on the kind works to the team members that you mentioned. I appreciate your positivity about our Covid procedures.
The hotel is impeccable and tastefully decorated. Rooms are very clean and spacious. Great front desk and concierge eager to recommend places to eat and activities to enjoy. Larry, the manager, was most hospitable during our stay as well as Jay, the bartender very accommodating/friendly. Everything is done perfectly with sanitation stations, social distancing and we felt very safe and welcomed during our time here. They have a Tesla X at your disposal for rides within the city, which is great if staying during snow/harsher weather. Nespresso machine in room great touch and fully stocked.
Good morning Alexander B,
Thank you so much for the glowing review! Our bartenders are top notch and I am pleased that the front desk and concierge took such great care of you. Hopefully you enjoyed the Tesla ride and we can drive you around next time you are in town.
This is a great Hilton managed property. First class guest services, very clean. Great location for downtown Asheville. Justin and the bar tenders will take great care of you. Very high end selection. And Gabe has you at the front of the house for anything you need. Made our 10th wedding anniversary a memorable one.
Good afternoon VandCWatson,
Thank you so much for the wonderful review. I agree that Gabe is wonderful and is the best at what he does. Happy Anniversary. We hope to see you again soon!
As a loyal, life time diamond, Hilton brand customer, I have had the opportunity to stay in some of the best, most high service, friendly properties in the US. The experiences I have had with the brand have almost always left me satisfied and appreciated, this property was NOT that.
PLEASE, should you decide to stay at this property, DO NOT forget your mask in your room for three minutes as did I (even when walking to the outside the property), or you will be accosted with strike force precision. They will not tolerate anything less than perfection from the patrons ... you will be educated as to the state of the world-wide pandemic, individual responsibility, and made to feel less than valued as a customer ... all not withstanding being a healthcare professional and having lost a family member to the disease.
I literally was without my mask for 3 minutes (my wife had run back to the room when we got to the lobby to get my mask as soon as I realized it was left) and had to sustain embarrassment and humiliation ... and did I mention I was a LIFE TIME DIAMOND having spent tens of thousands of dollars through the years.
Humiliated. I will NEVER stay at this property again and look forward to pulling out tomorrow morning. Worst experience ever.
Stay at your own risk.
Thank you for your recent visit and we appreciate your valuable feedback. As travel during the pandemic has been extremely challenging at times, we pride ourselves on our ability to create memorable guest experiences and lead with hospitality. While North Carolina's mask mandate is very restrictive, it is never our intent to humiliate our guests or made to feel targeted to be in compliance. Please know, our only goal is to have all guests to feel welcome and be able to enjoy our spaces without risking the spread of COVID-19. Our frontline staff goes through great lengths to ensure the safety and security of all guests which Hilton's brand policy requires us to do as well. These efforts are designed to make the experience at our hotel consistent, safe and enjoyable across the board while performing what we do best, hospitality. As a Lifetime Diamond member, we value your loyalty to Hilton and want to ensure the best possible experience within the regulations that govern our business. Please know that we will use your feedback for continuous improvement and I truly hope that you will give us another chance at your business in the future.
Best regards,
We really enjoyed our stay at the Foundry, to be walking distance to breweries and amazing restaurants was great! The protocols for COVID-19 were followed in great detail, we appreciated all the precautions taken. Our room had everything we needed for a wonderful weekend. Whatever we didn’t have with us the staff was quick to provide. Being able to text the valet and have our car out front so quick made our day trips a breeze. Instead of using ubers the hotel provided a Tesla shuttle service, this only added to our incredible experience. The lounge downstairs had live music one night, it was a highlight of our stay. We will definitely be back!
Good Afternoon Kelllylou,
I am so pleased to hear that you enjoyed your stay with us. I love it when we can offer our Tesla drop off service for our guests as it creates a unique personalized experience. Come back and see us!
