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All reviews room was clean biltmore estate great stay free breakfast would stay here again king suite very nice hotel nice breakfast front desk staff hot breakfast visiting asheville each morning downtown area interstate pillows elevator nc
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2 - 7 of 2,416 reviews
Reviewed 17 November 2020

Room was clean. Bed so-so in comfort, pillows terrible. Front desk staff not knowledgeable on area restaurants. Elevator and icemaker noise woke us several times. I used to stay at Radisson properties on business travel, and this did not seem equal to the Radisson name. Very expensive for the quality, and nearby food options were poor.

Date of stay: November 2020
    • Location
    • Rooms
    • Service
Thank wearytraveler1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Puckett, General Manager at Country Inn & Suites by Radisson, Asheville West, NC, responded to this reviewResponded 17 November 2020

Thank you for taking the time to provide us your feedback on your stay. We understand how important a quiet environment is and apologize for the elevator and ice machine disturbing you. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.

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Reviewed 17 November 2020 via mobile

Been in North Carolina all weekend and after eating and shopping at the oulteta. We weren't ready to go back home... My boyfriend a Choice member had points to redeem for a FREE night. Missy was very friendly and helpful. We had a balcony room the view over looked the pool. The room was clean. We usually look forward to breakfast before heading out, the breakfast there was TAKE N GO; coffee, fruit and prepackaged muffin due to covid. That was the only negative. But aside from that I would recommend.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank Munchie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Puckett, General Manager at Country Inn & Suites by Radisson, Asheville West, NC, responded to this reviewResponded 17 November 2020

Dear Munchie73,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.

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Reviewed 1 November 2020 via mobile

Brie went over and above when helping us check in since there was a problem with third party booking. I like the fact that no one needs to enter your room while you’re staying. You can pick up clean towels at the front desk. Rooms were clean, beds comfortable.

Date of stay: November 2020
Trip type: Travelled with friends
Thank DonnaG3353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Puckett, General Manager at Country Inn & Suites by Radisson, Asheville West, NC, responded to this reviewResponded 16 November 2020

Thank you so much for the lovely review! We are so glad Brie was able to assist you during your stay and our housekeeping practices made you feel safe and comfortable!

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Reviewed 9 October 2020

All Staff great and helpful. Just needs attention to house keeping and more training. The Manager appreciated feedback. I liked that the pillows had protectors. Glad to see mattresses with zip close protectors and mattress pads. Even with some mishaps with house cleaning we felt that they were trying and with hard times due to COVID I made sure to tip our girl that took care of us.

Date of stay: October 2020
Trip type: Travelled with family
Thank KDSM40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Puckett, General Manager at Country Inn & Suites by Radisson, Asheville West, NC, responded to this reviewResponded 16 November 2020

Thank you for taking the time to give us feedback of your stay! We will be sure to use your comments to fine tune our skills.

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Reviewed 29 September 2020

The hotel is clean, well-maintained, quiet, and very comfortable. It was nice to be at a place where pillows are just as important as the bed. The one drawback is the odd location on a narrow side street. We could barely see it, and only caught a glimpse when we passed it. There is no sign of where to turn into the parking lot. In fact, we turned around twice before we found a way in. Also, the parking lot is extremely narrow due to sitting on a rise.

Date of stay: September 2020
Thank ShawnL239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthoney Simmons, General Manager at Country Inn & Suites by Radisson, Asheville West, NC, responded to this reviewResponded 2 October 2020

Thank you for reviewing our hotel! I apologize you had trouble finding us- we are currently working to get better signage so instances such as yours do not continue to happen in the future. I am pleased to hear you enjoyed our guest amenities, and we hope to have the opportunity to serve you as our guest again in the future.

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