We enjoyed our stay here. The room was very clean and well appointed for our stay. The front desk was so nice for check in and check out. Cleanliness was obviously a high priority and we definitely appreciated it.More
- Free Wifi
We enjoyed our stay here. The room was very clean and well appointed for our stay. The front desk was so nice for check in and check out. Cleanliness was obviously a high priority and we definitely appreciated it.MoreShow less
Thank you for staying with us! We are happy to hear that you enjoyed your time with us and were pleased with our efforts to keep all of us safe. May good health continue for you and we hope to see you again the next time you are in our area.
Troy F. - GM
Two nights at this property Christmas, 2020. Specific room request honored by front desk. Thank you! Professional, friendly, helpful staff. Quiet, clean property. Great remodel! Indoor pool. Business center in lobby. If you're looking for a king studio suite, Room 112 is perfect! Excellent TV and channel selections. Breakfast is currently cafeteria-style due to COVID restrictions. Currently no evening dining due to COVID. Many chain restaurants and Asheville Mall within one+ miles. Easy access to interstate. Convenient+++.
Thank you for staying with us! We are so pleased to hear you enjoyed your visit and staying with us over the Holidays. We hope to see you again soon!
Troy F. - GM
Restaurants around area.
Front desk agent - I didn't get his name but he was very welcoming and funny. I even told him he was the highlight of the hotel.
Signs everywhere to remain others to keep their distance.
Guest service - The front desk agent (Kim) wasn't very welcoming. It seem as if I was bugging her when I checked in.
Found a big clogged of hair in the toilet upon checking in.
I believe it was the Front Office Manager or someone in management - After reporting the issue. He placed his hand on my shoulder. Very uncomforting. I don't think anyone should be touching anyone else, specially employee's touching guests.
Overall - Besides the minor inconvenience and 'touching', the hotel is up to par.
Thank you for staying with us! It is great to hear that there were positives and apologize for the parts of your visit that had room for improvement. Thank you for your feedback.
Troy F. - GM
If you are from an area that is relaxed about masks, don't come here. I was putting my mask on while entering the dining area from an empty hallway, and a clerk from the front desk came running after me and yelled and lectured me for two minutes, even though I was wearing a mask. Very unpleasant. And of course once I sit at the table I can RIP the mask off. So stupid! And the 10 people after me didn't have masks on. The other employees were very pleasant and helpful, and the rooms were excellent.
Thank you for staying with us! The State of North Carolina has an order by our Governor, and Hilton as a company does as well, that in all indoor public spaces a face mask covering your mouth and nose are supposed to be worn. In an effort to abide by these and make guests feel comfortable, we are strongly urging our guests, both by signage throughout the hotel and by asking those not following, to wear their face covering when outside of their suite. We are also requiring staff to wear them while working. We apologize for the way you felt when we asked you to put yours on when you were seen in a public area not wearing yours yet. Thank you for your feedback.
Troy F. - GM
We stayed for 14 nights as Hilton Honors Members and we’re not happy with our stay. I have stayed at this hotel many times but this stay was not good. They charged me $173 a night but cut breakfast down, eliminated daily maid service, cancelled supper, and closed the gym. Also some hotel personnel and guests were NOT wearing facemasks in the hallways and elevators so I did not feel comfortable at all. Also trash cans are tiny and since we ate all our meals in, that was a problem. The bed is also very hard. We enjoyed Matt, our breakfast server, for his upbeat cheerful service. Unfortunately the female breakfast server was grim. We will stay elsewhere next time we visit Asheville.
Thank you for staying with us. We are so sorry to hear of your disappointment. We take guest safety very seriously and have signs posted around the hotel about face coverings, and strongly urge guests to have them on in public spaces. Any hotel staff not wearing face coverings are dealt with severely. We appreciate your feedback.
We are Hilton Honors members and my husband has raved about how wonderful Homewood Suites are. We have stayed at Embassy Suites many times but he said Homewood is much nicer. We were both sorely disappointed. Our king suite was small. We paid for a "mountain view" that ended up being the view of the side of a hill. We did not get housekeeping service on the 2nd day. After some clothing got wet, we realized that the bathroom sink drain was not connected to the pipe. Maintenance did fix this. There was no evening reception - I'm sure due to COVID - but I feel they could have done something. My husband ended up walking to Cornerstone, a nearby restaurant every night for dinner. All in all this hotel was not up to Hilton's reputation.
Thank you for staying with us and for sharing your valuable feedback. We are so sorry to hear of your disappointment. Our housekeeping team is doing stayover service as requested, and will do full service if that is what you want, we just need to know as it is not automatic anymore. We apologize for not having our evening social as the Homewood Brand put it on hold at least through the end of the year, and along with other changes including rates being about half of what they were last year. Thank you again for relaying your experience.