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All reviews full kitchen top floor fire pit bedroom condo washer dryer upstairs neighbors three bedroom huge shower home away from home living area hot tub thin walls comforts of home walk in shower king bed minute drive the blue ridge parkway
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Reviewed 3 July 2019

We stayed only one night at this condo style hotel. It was so lovely. The rooms were spotless, we had a 2 bedroom, 2 bathroom with a full kitchen and living room. 3 TV's (always a plus when traveling with kids) and it was such a great price!! So worth every penny. They have a classy pool area, and the staff was pleasant to deal with , too. The towels at the pool were big and fluffy.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank HeatherinWV1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarterS137, Manager at Residences at Biltmore, responded to this reviewResponded 6 July 2019

We're so grateful to hear you enjoyed your visit. It sounds like you were able to enjoy all the amenities we have to offer. We appreciate you letting us show you our best, and hope you'll stay with us again soon.

Best,
Shane, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019 via mobile

Beautiful building in a beautiful area. Easy friendly checkin. These are individually owned condos run by a management company. We stayed in a studio which was updated and clean. Aside from that we didn’t get much rest. The bed was small and uncomfortable. The walls are very thin and we could hear everything going on outside and above us. The AC unit woke us every time it kicked on. Parking fills up fast and limited. Price was not bad bad but after a long day it would have been nice to rest as well.

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank baconbit10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarterS137, Manager at Residences at Biltmore, responded to this reviewResponded 5 July 2019

We really appreciate you staying with us. We regret you feel we weren’t more accommodating to giving you a good night’s sleep. If there was any unnecessary noise going on we could’ve addressed, we would’ve happily done so. We hope you’ll stay with us again the next time you’re in town. We’d love to show you we’re the perfect spot for a relaxing stay.

Best,
Shane, General Manager

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Reviewed 27 June 2019

Nice set of well-maintained condos, located a short distance from the Biltmore Village shopping area (about a 10 minute walk to the Village. But please note the Village is NOT the same as the Biltmore and not on the Biltmore property). The condos are roomy, and there's a pool and hot tub. Cost is less than what you would pay for a smaller suite at any of the "residence" style hotels, and way less than what you'll pay to stay on the Biltmore property or at the Grove Park Inn. Daily towel service and trash service, but NOT full housekeeping unless you pay extra.All condos also have a gas fireplace and small washers and dryers, which is helpful is you're staying for a week or more. The only negative: for some reason, the ceilings seem pretty flimsy....if there are people in the condo above you, you will hear them walking around. For that reason, I suggest you try to get on the top floor.

Room tip: Try to get a room on the top floor. Otherwise, you will hear footsteps on the ceiling. :)
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank ImaPickyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarterS137, Manager at Residences at Biltmore, responded to this reviewResponded 28 June 2019

We appreciate you giving us the opportunity to host you during your visit. Thanks so much for the feedback on all our amenities, our convenient location, and great value. Glad to see we hit your marks for a good stay. We hope you'll stay with us again next time you're visiting.

Best,
Shane, General Manager

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Reviewed 21 June 2019

My husband and I recently stayed for the first time at this property in unit 113. The two-bedroom condo was spacious and very comfortable. It was ground floor, but the parking area was two floors above. The bedrooms each have a door to the outside, but there are only tall weeds outside the doors. There was a small balcony/patio off the living area, nice bathrooms, tub, washer/dryer, and clean, regular sized fridge. The location is very good for us, visiting family who live in the area, and close to downtown, restaurants, and shopping. It is necessary to have a car. The overall management was deplorable. We asked upon booking for a feather-free unit, since I am allergic. We found several feather pillows in the master bedroom, and a few in the second bedroom. That is all it takes for me to have a bad reaction, which I did. We complained, but did not get any replacements or apology. I had to use the few pillows which were not feather, but the damage had been done. There was a water line break on June 17, which produced brown, contaminated water in our unit. When I called to inquire about the cause, I was told about the break.The person who answered the phone remarked that he would "probably not drink it, if I were you." It should have been brought to our attention immediately, as there was a boil water advisory, and that is certainly yet another matter of health and safety. There was no further communication regarding the status of the water for the rest of the day, so I called again in late afternoon to inquire. I was told casually that the BWA had been lifted. As for the condition of the property in general, it was not clean. The stairwells, stairs, and elevator ( including the walls) were full of trash, dead leaves, spider webs, and very obviously dirty. The floor in the kitchen of our unit upon arrival was so filthy, I cleaned it numerous times over, and the towels still remained soiled. The refrigerator was fine. The cushions on the dining room chairs were very badly stained, as was the single potholder in the kitchen. The safe did not work, there were several items missing from the kitchen which were listed on the inventory, and the kitchen had a large piece of molding on the bottom cabinet missing. There was no soap upon arrival at all. We had to go to the desk to ask for some.We had an ongoing problem with the maids' lack of service. We removed the Do Not Disturb sign for many hours each day, and even asked maids in person to please service our room, meaning remove the trash and used towels (all that is offered without an additional fee), and replace with clean ones. We called the desk. We asked over and over. We were ignored, and even one day, refused by a maid. The only time we received clean towels was when we walked up to a maid, asked her to please exchange the used towels in our hands, and give us clean ones. One day, after numerous calls to the desk, the trash and towels were removed around dinner time.
The soundproofing was very inadequate, as well. Between the road noise, sirens, maids, and guests above us and outside the door, the noise was terrible.
Our son lives in Asheville, and we visit often. We have tried many hotels, and were hoping that this would be the best yet. We will continue to search for something much better.

Room tip: high floor
Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank CRHENA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarterS137, Manager at Residences at Biltmore, responded to this reviewResponded 24 June 2019

We're concerned to see how dissatisfied you were with your level of service. We insist excellence and attention to detail in everyone we bring onto our team, so the fact it seems to be so glaringly absent from your experience is something we'll be following up on. We sincerely hope you'll give us another opportunity. We'd love to show you we can be your home away from home when you come visit your son.

Best,
Shane, General Manager

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Reviewed 17 June 2019

Really nicely done 2 bdrm condo. Spacious and clean. 2 full baths, one with walk- in shower and separate tub. Washer/dryer in condo was unexpected perk. Full kitchen with nice appliances. Balcony was lovely. Pool was large and hot tub well maintained but grounds were hilly, so may not suit everyone. Off a busy road, so ok for some walkers/adventurers as not far from local attractions but not so much for small kids.

Date of stay: June 2019
Trip type: Travelled with family
Thank LiviaErschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarterS137, Manager at Residences at Biltmore, responded to this reviewResponded 20 June 2019

We appreciate you staying with us. We're glad to hear you enjoyed all our amenities and the comfort level of our rooms. We hope you'll be back soon for another visit.

Best,
Shane, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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