Family vacation, stayed 3 nights in a suite with 3 rooms with a kitchen. Some of the blinds were broken, there was no cooking sheet to bake with and most notably we could not get the cleaning crew to enter our room (not one time) during our stay. We called several times, yet NO service. The front desk staff ended up doing the cleaning staffs job. They brought us towels, blanket, sheets, pillows, etc... but only after multiple calls from us complaining.
We did get quick service from the maintenance guy when our TV was not working (arrived within 10 min of our call).

They refer to this as luxury condos, but there isn’t really anything luxurious about it. It’s a very basic condo with minimal amenities - just a handful of dishes and a couple packets of coffee. The single hand towel in the kitchen was very dingy looking. Also, the refrigerator was dirty when we arrived.

The biggest issue is the lack of service. They provide “towel and trash” service only, which means they don’t clean anything no matter how long you stay. We were there for 4 nights as a family of 4. There were 2 bath towels in the room. We called and received a delivery of more towels the first night. After that, housekeeping never came to replenish towels or take out trash. We didn’t even have trash bags beyond the first one that was in the trash can. We made multiple requests - both by phone and in person at the front desk and were never supplied with additional towels, trash bags, soap, toilet paper (completely ran out) or coffee.

Response from the concierge for help with activities was negligible and unenthusiastic as well.

It seems that this place is run by people collecting a paycheck who don’t care about guests at all.

I was excited to stay at this hotel due to its proximity to the Biltmore house. However we had to cut our stay short because we got no sleep at this hotel. You can hear every move the people above you make and unfortunately we could hear the entire conversation and personal activity of our neighbors from the bedroom. The rooms need to be updated and proper soundproofing put in the walls and floors. The mattress also need to be replaced as they were stiff as a board.

The unit was a good size and it was nice to have a kitchen. The fireplace was also perfect for the winter. However a good nights sleep is priceless so we left a day early and paid several hundred dollars more to stay on property at the Biltmore. Sometimes you just get what you pay for.