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Boston Park Plaza
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Reviews (2,805)
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1,148
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All reviewscozy queengreat locationbeautiful lobbybeautiful hotelrooms are smalllobby barpublic gardensstreet noisegreen linenewbury streetvalet parkingfreedom trailrenovationgymconferencecommonsmirror
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125 - 130 of 2,805 reviews
Reviewed 1 April 2018

The hotel is in a great location and is very clean and tidy.
The only downside is the rooms are quite small and WiFi isn’t offered complimentary to some rooms which is rather strange and disappointing in this day and age.
Especially since we had no electricity for 4 hours the first night we were staying and the fire alarm went off at 2am.
It would have been a nice touch to offer WiFi.

Stayed: March 2018, travelled with friends
1  Thank craigg27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this reviewResponded 4 April 2018

Thank you for sharing your feedback, Craigg27.

We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our central location and cleanliness. Please know your feedback regarding our room size and Wifi will be addressed with the appropriate members of our team so we may improve for the future.

We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

My boyfriend and I are currently staying at the Boston Park Plaza hotel to celebrate his birthday and take a mini vacation. Everything is great, besides the noise level from the guests above us. We called down to the front desk who said they’d look into the problem. We didn’t receive any follow up after our complaint, and here we are listening to the children and parents above us laughing and jumping around. We are debating on leaving for our last night so we do not have to be woken up at 7 am again on our “vacation”. I suggest paying the extra price to stay at a less family-friendly place.

Stayed: March 2018
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this reviewResponded 5 April 2018

Hello Alex, thank you for sharing your experience at Boston Park Plaza. We’re sorry that you experienced noise from another guest and apologize for the inconvenience. Thank you, again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Huge hotel near by everything you would near.
Two blocks away from newbury shopping street.
You can go for jogging in the public garder near by.
Amazing location. The staff are awesome.
The room itself is cosy and well arranged for comfortable stay.
I loved the toilet amenities.
I have no complains. I recommend it .

Stayed: March 2018
Thank aroundtheglobe92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this reviewResponded 3 April 2018

Thanks for the wonderful review, aroundtheglobe92!

It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions as well as out attentive staff. That's what we like to see! We're looking forward to sharing another amazing experience with you soon!

Have a beautiful day!

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Reviewed 31 March 2018 via mobile

My family and I stayed in this hotel at the end of March. We loved it. Great location...very close to Boston Common and Garden. Many restaurants close by. We valeted the car once we arrived and walked to everything we did. Would definitely recommend and will stay here again.

Stayed: March 2018, travelled with family
Thank michael w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this reviewResponded 2 April 2018

Thank you for the great review, Michael!

We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.

Have a stellar day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

When traveling on business with a group (30 people), documentation of stay indicating a "zero balance" is a must. The Guest Services Manager went above and beyond to accommodate my request. He kept his word on meeting me at 7:00am so that I could obtain the necessary receipts as well as answered questions professionally and with accuracy. If a pleasant stay with "top-notch" customer service in an area where there is plenty of delicious food (including the hotel) is what you desire, you can't go wrong choosing Boston Park Plaza!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonC-GeneralMgr, General Manager at Boston Park Plaza, responded to this reviewResponded 1 April 2018

Thank you for the outstanding review, Brenda!

We're delighted your experience with us was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!

We look forward to sharing another amazing experience with you soon! Have a lovely day!

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