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Kimpton Onyx Hotel
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Reviews (1,501)
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731
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5 - 10 of 1,501 reviews
Reviewed 3 weeks ago

We just searched Google for Boston hotels and couldn't have been happier with our choice. The Onyx Hotel has a wonderful location, very close to TD Gardens, Freedom Trail locations, North End/Little Italy. There are several great restaurants and pubs within a 10 minute walk of the hotel. We were able to get to the subway in no time when we wanted to go to locations farther out. The staff was kind and informative and gave us excellent suggestions for things to do. We will definitely stay here when we come back again.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank mbhudson714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica L, Manager at Kimpton Onyx Hotel, responded to this reviewResponded 1 week ago

Thank you so much for the awesome feedback. It really sounds that the Onyx was a perfect match! I'm love hearing when our guests are able to take full advantage of exploring our awesome city. Thanks again, Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The hotel wasn't perfect...but the staff more than made up for it. The rooms were a bit small (to be expected in this Boston location) & the iron didn't work, but nothing more than that. The wine at night was nice.

The location made exploring Quincey Market and the North End a breeze. Considering a return trip soon.

Room Tip: We were by the elevator but had no problems with noise.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank emme45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica L, Manager at Kimpton Onyx Hotel, responded to this reviewResponded 1 week ago

I'm glad you had a great time in Boston, and yes the staff we have is truly amazing! Thank you so much for staying with us! Safe travels, Jessica

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Reviewed 4 weeks ago via mobile

Do not stay here. The hotel is inexpensive for the area until you factor in the fact that they charge hotel tax twice. I had reserved the room on my credit card paid for it in full taxes included. My wife checked in and used her card for any incidentals. When we got the bill she and I were both charged for the taxes and they also added a charge for the mini bar which was never touched. We talked to them about removing the charges they said they would and never did. It could be a mistake that we were double charged for taxes but the added mini bar charge is too much.

Stayed: March 2018, travelled with family
1  Thank dietrich5679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 1 week ago

Hi, I'm so sorry about the issue with billing and that it was not corrected. This is not typical of our services. If you'd like to, please reach out and I can assure that it is corrected. Best wishes and thank you for the feedback.

Jessica

Jessica Lavin
General Manager
Jessica.Lavin@onyxhotel.com

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Reviewed 13 March 2018

This is a great hotel with a great location for anything around North Station. The hotel is nice, the staff are very friendly and you are steps from North Station. The rooms are nice but a little small.

Stayed: December 2017
Thank camerongunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica L, Manager at Kimpton Onyx Hotel, responded to this reviewResponded 1 week ago

Thanks for the awesome shout out Cameron! Our location is great, and helps make adventuring around the city that much easier! Safe travels, Jessica

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Reviewed 11 March 2018

The staff...is okay. They don't care as much as they should, but their GM greatly makes up for it. Which is why not a full 5 stars.

However,
The rooms are small/cozy BUT large enough that you can move around when needed and have all necessary amenities.Location is ultra convenient.

Traveler tip: DO NOT USE VALET. It's 47 bucks and they park in the big lot a block down from the hotel once their own parking lot fills up..

Room Tip: Rooms facing street are not loud if you close all curtains
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank katelyn_e88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica L, Manager at Kimpton Onyx Hotel, responded to this reviewResponded 1 week ago

Thanks for staying with us Katelyn and for sharing your feedback. Safe travels, Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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