Extremely poor check in experience that colored the entire stay!! Maya the front desk person who checked me in was extremely apathetic. She did not welcome, did not recognize me as a Diamond, did not go over the benefits (even when asking) and was dismissive even when I explicitly asked her about those benefits. She single handedly made sure I do not stay here again!
Thank you for taking the time to rate our hotel. Although we appreciate your loyalty as a Diamond member, we apologize for any inconvenience you experienced during check-in. It is unfortunate that this hindered your time with us. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of hospitality going forward. It was a pleasure having you here, and we hope to improve upon your experience next time with a five-star stay.
We stayed at the Conrad during a work + fun trip to NYC from Baltimore. We were checked in by Darwin, who, in all honesty, may be the nicest representative of a hotel we have ever met. He was jovial and kind and gave us EXCELLENT suggestions for meals. The Conrad should hold on tight to Darwin -- and give that man a raise if you can. He makes the hotel look good!
Every aspect of our stay was perfect. The room was spacious and clean. EVERY member of staff we met - from folks we met in the elevator - to the kind gentleman who delivered a refrigerator to our room (can't remember his name, but we believe it was Rahman) - to the awesome guys who welcomed patrons at the door - was genuinely friendly.
We left our phone charger cords jumbled up behind the alarm clock and returned to our room to find them neatly wrapped and wrangled with a Conrad brand cord wrapper! They leave no stone unturned in the effort to make their guests feel like the hotel is a home away from home.
Located SO close to the 9/11 memorial and the Oculus, it is very easy to get around the city by subway.
As civil servants, we typically cannot afford to stay at the NYC Conrad in any season other than winter, but it is now our favorite hotel in NYC. We will definitely return next winter. HIGHLY recommend!
We appreciate you taking the time to write a review. We are thrilled to hear that your stay with us at Conrad New York Downtown was so memorable. Darwin is truly an asset to our team, and we will make sure to pass along your kind words to him. We are so happy he helped make your visit enjoyable. We are truly pleased that every aspect of your stay, from the spacious and clean suite to the exceptional service from our staff, including Rahman, exceeded your expectations. We take pride in ensuring our guests feel at home, and it is wonderful to hear that our efforts, including the attention to detail with your phone chargers, made a positive impact. Thank you again for your review and recommendation. We look forward to welcoming you back to our hotel soon.
Stayed here prior to Christmas. Was very expensive for the value derived, especially since they lost WiFi service and TV for half of my multi day stay. No one at check in even bothered to tell us about their WiFi and TV system being down nor did they provide any estimate for repair when asked about. They almost seemed like they could care less - not great customer service quality. The room was ok but again, very expensive for what it was. I get holiday pricing, but it was over $600 a night and I didn’t see the value. The service quality did not rise to the level of what we paid. There was only one restaurant on site and it was limited in offerings - best going off property to eat nearby or elsewhere - it is NYC after all. Uber and taxi were really the only immediate transport options - during very cold weather, it was a long walk to any nearby subway stations - I was with someone who could not walk those distances. Doormen never helped us coming or going. Housekeeping failed to clean the room at all one of the days, and I did NOT have the do not disturb sign on my door. Sugar wasn’t replaced for in room coffee (I see this often - why is it so difficult to do something so simple and toss a few sugar packets in for the coffee - especially for more than ONE person?!). Towels were nice and fluffy (a pet peeve of mine when they aren’t). Air conditioning worked fairly reliably - the room was too warm without it even during the cold weather. WiFi was spotty at times. The hotel is attached to a regal cinemas theater complex which was nice and it is close to shopping downtown and the Oculus is a short walk away. All in all the hotel felt too isolated. Views were not great either given where the hotel was situated. I probably would not stay here again.
Thank you for taking the time to write a review. While we are pleased you enjoyed some aspects of your stay, such as the theater and other attractions nearby, it is regrettable that we did not meet your expectations. Please know that this is not representative of a typical stay at our hotel. Your comments are important to us and will help us identify areas for improvement. We apologize for your unsatisfactory experience and would be grateful for the opportunity to improve your perceptions of us. We hope to welcome you back the next time you visit New York.
Booked the Conrad as part of the AmEx fine hotels and resorts. It’s cheaper than the midtown hotels.
It’s a step below luxury, but for the price point I consider it excellent. I like the all suite concept. You get more space here than at any other NYC hotel I know.
Being downtown has pros and cons. On the downside, it is a subway or taxi to pretty much anywhere. On the upside, it is quieter. If you want to avoid street noise, this is your spot. As others have written, the showers are truly exceptional. I thought I was standing under Niagara Falls.
Thank you for taking the time to write a perfect review. We are glad to hear that you enjoyed our suites as well as our relaxing showers. It was truly a pleasure to have you with us and we hope to welcome you back the next time you visit New York.
We spent my first mother's day weekend here. Since becoming a parent, the things that matter to me at a hotel changed dramatically. I guess all my reviews from now on will be based on how family friendly it is. If you're traveling with young kids (aka still using stroller), I'd highly recommend this place. The room was spacious and a crib, a fridge and a microwave -- all came upon request. We had a blast [re]visiting our neighborhood again with our newborn and I loved how accessible everything is here — the Brookfield Place and the Oculus Mall. We were also able to take a nice stroll down the westside highway to the Whitney and the Little Island. Of course, it is very quiet with calming water view which you'd appreciate it if you bring kids on the trip!
Dear Ms. Suki,
Thank you for taking the time to rate our hotel. You honor us by celebrating your first Mother's Day with us. Your words and high rating truly mean so much to us. It was our pleasure to host you and we hope to welcome you back the next time you visit New York.
