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“Excellent Stay in the Heart of the Big Apple”

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Hilton Times Square
Ranked #104 of 468 Hotels in New York City
Certificate of Excellence
Memphis, Tennessee, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Stay in the Heart of the Big Apple”
Reviewed 15 March 2012

I was hesitant as I booked this hotel because of the uncertainties of New York. Upon arrival, I was instantly impressed. Located in the heart of Times Square, this Hilton is most definitely my request for my next New York visit. When we arrived, we were greeted with smiles and great hospitality. The Big East conference was in New York at the time which meant most hotels in times square and downtown were booked, so we had to settle for a king room. Front Desk offered us a roll away bed free of charge. I accepted, but was weary of such a great gesture. The bed was sent up immediately! Nice, smiling, and very courteous maintenance worker. The room was immaculate! Very nice view from the 27th floor! Just beautiful especially at night. The bed was soft, bathrooms spotless, and the overall ambiance was more than I imagined for such a great price through Travelocity. They even offered the use of a microwave with no additional charge. The concierge attendants were our lifesavers; especially Renee! Such hospitality helped us have a smooth, exciting, and informative experience in New York!
I will stay at this Hilton on my next trip to New York!

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
1 Thank shezdabest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Dallas, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2012

Marvin at the front desk was incredibly helpful making my reservation and the whole staff were great!! Ross

  • Stayed March 2012, travelled on business
    • Value
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Helpful?
1 Thank Ross F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 March 2012

I really enjoyed our stay at the Hilton, the location was right in Time Square so easy to get everywhere form that point. The room was large size, clean and comfortable with great views down to Times Square. The hotel staff were really friendly and helpful. To access the hotel you need to take a lift 20 floors from the lobby to the reception and as we were staying on a high floor we had to take another lift up a further 20 stories..... not good when you have a phobia about lifts :)

We didn't eat in the hotel as there was so many options to choose from just outside the main door of the hotel. It was really close to the Port Authority building which was great when we went to Woodbury common for the day. We also found it handy for breakfast on some of mornings. I think for the price we paid it was a little expensive and we have stayed in hotels just as nice a few streets away for half of the price. If I got a deal on this hotel I would stay again otherwise I would look around.

  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
Thank claregirl86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 March 2012

My short stay in New York was completely ruined by theft of my iPad from my hotel room and the poor way the incident was dealt with. Rather than helping me report the incident to police staff said we must have mislaid it and tried to fob us off saying they would look into it. When it was clear the next day they had done nothing we walked to the police station ourselves to report it. Only once it was reported to police did the hotel even acknowledge the incident may have taken place but the 'investigation' which followed was a joke. It took Hilton Times Square 7 weeks of me chasing and them ignoring me to say they were going to refer my claim to a claim mgmt company Gallagher Bassett Services. I then waited another 8 weeks for an organisation even more useless than them to 'investigate' (do nothing) and then when chased advise me there was no evidence to support my claim.
Absolutely disgusting customer service, I will never trust hotel staff again with any of my valuables. Extremely disappointing that a chain such as Hilton don't value their customers and their brands reputation more than this.

  • Stayed November 2011
    • Value
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Helpful?
7 Thank HoganKnowsBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 14 March 2012
Thank you for writing a review of our hotel. We care for the safety and well being of all of our guest who chose to stay with us. We advise all of our guest to make use of the in room safe or safe deposit boxes available by request at our front desk. We take all reports of missing items very seriously and take steps to investigate all claims big or small. We did everything thing in our power to investigate this matter thoroughly as soon as it was reported to us. The Managers and staff were interviewed and the room lock was checked by our Director of Security. At the conclusion of this investigation, the matter was sent to the hotel’s insurance claims company who at the end of the day make the final decision on matters such as this. We in no way want to give you the impression that we don’t care. Please accept my sincere apologies for any inconvenience you have experienced.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 March 2012

We stayed at the Hilton Hotel Times Square and the overall experience of the staff was excellent. Right from Dino at the "temporary" lobby entrance, alex and jorge at the bell desk, to Irene at the concierge and ms. mistikova in housekeeping - the team hilton was all smiles, wonderful greetings and made our stay warm in the otherwise chilly new york weather. Keep up the good work, and when the renovations are complete I am sure it will be a great place to re-visit - which I hope to do in April.

Room Tip: Upper floors are better since the hotel is undergoing a renovation. But just a great location with...
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  • Stayed March 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SingaporeJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#84 Luxury Hotel in New York City
Price range (per night): RM893 - RM2,210
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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