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“Oversold and Unusable!”
Review of Big Bus New York

Big Bus New York
Ranked #209 of 659 Tours in New York City
Certificate of Excellence
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Attraction details
Owner description: New York is one of the most thrilling and dynamic cities in the world, and taking the Big Bus sightseeing tour of this multi-faceted city will let you experience all it has to offer. Throughout your tour of New York City you can explore several neighborhoods spanning Downtown, Midtown and Uptown. You can visit top New York attractions and see iconic landmarks throughout your tour, including the Statue of Liberty, Empire State Building, Rockefeller Center and Brooklyn Bridge. There are several Big Bus tickets to choose from that will help you make the most of your sightseeing in New York.
Reviewed 3 weeks ago via mobile

With six in our party, when we checked in at at local stop, the local ticket prime tried to print our tickets on a ribbon printer. With about 12 inches per person which included the extra event entries, the little printer ran out of ribbon paper before the end. Even though he changed the paper spool, we ended up missing one child’s ticket which we didn’t notice in the mass of ribbon receipt until we got on the bus. This missing ticket turned out to be a huge hassle for the other two times we tried to get on the bus. Even with “supervisor” initials to rectify the problem, each two boarding of the bus proved a hassle.

We paid for the deluxe package (two days) for six with additional activities, but after using it for two rides on the first day (the second ride delayed by a mechanical problem on the bus at Columbus Circle) the other attempts proved futile as the buses were full with waiting lines that would fill at least one more bus. So we gave up using Big Bus for the rest of the weekend. We simply didn’t have the time to wait for a second bus to arrive.

Net expense was well over $100 per ticket for two rides of around 20 minutes. Not good value either from a tourist perspective or for just getting around Manhattan.

Clearly Big Bus had oversold their capacity to deliver. Additionally, the other attractions included in n the ticket were also seriously oversold which resulted in in-usability of those additional “bonus” tickets to the deluxe ticket.

Yes, this was a spring Break, Easter weekend. But I would expect corporations with integrity to only sell what they can expect to deliver. We have used Big Bus before in two other cities with nice results. But I would hesitate to use them again after this experience.


1  Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Saturday March 31st, 2018 around 5pm at the Battery park stop I came close to being physically assaulted by one of their employees. I asked a simple question about the bus route and the employee became so aggressive it was clear he was under the influence of something. When i asked for his name, he almost hit me. It was a scary situation for the kids who are still in a state of shock after many hours. The guide on the bus told me the "Supervisor's" name was Abraham. He was a short overweight African American "gentleman" with dreads. You are not only risking your money and vacation, you are rising your safety with this company. Not worth the risk in my opinion.

3  Thank greatescape75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We wouldn’t normally book a bus tour, but we’d bought a New York Pass and it was included in the list of attractions.

We’re so glad we did! It was a great opportunity to see New York from a slightly higher vantage point than by foot and hear some interesting facts. We wished we’d done the tour on our first day as we got a better idea of where things were and how to plan our days.

Special mention has to go to John Harkins, our second tour guide of the day. Where our previous guide had only pointed out interesting buildings and sights (which was fine), John kept us entertained throughout the entire journey with interesting facts, history, tips on where to eat, where to shop...basically anything you would want to know about anything! He is clearly very knowledgeable and passionate about New York and it’s history, and he made it very interesting and accessible for everyone on the bus. He even made a VERY long traffic jam interesting! We agreed that Big Bus is very lucky to have John, he really made our day!

We had some great food on our last two days thanks to John’s recommendations (Restaurant Row and Chelsea Market). Make sure you visit both for a really wide range of food!

Thank Aimik123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BigBusNY, Manager at Big Bus New York, responded to this reviewResponded 1 week ago

Good Morning Aimik123,

Thank you for taking the time to provide your feedback regarding your sightseeing experience in New York. We are glad you had a great experience and that you were able to enjoy some great food recommendations provided by one of our guides, John. We look forward to your next visit and wish you a great rest of your day!

Sincerely,
BBTNY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 weeks ago

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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