With six in our party, when we checked in at at local stop, the local ticket prime tried to print our tickets on a ribbon printer. With about 12 inches per person which included the extra event entries, the little printer ran out of ribbon paper before the end. Even though he changed the paper spool, we ended up missing one child’s ticket which we didn’t notice in the mass of ribbon receipt until we got on the bus. This missing ticket turned out to be a huge hassle for the other two times we tried to get on the bus. Even with “supervisor” initials to rectify the problem, each two boarding of the bus proved a hassle.
We paid for the deluxe package (two days) for six with additional activities, but after using it for two rides on the first day (the second ride delayed by a mechanical problem on the bus at Columbus Circle) the other attempts proved futile as the buses were full with waiting lines that would fill at least one more bus. So we gave up using Big Bus for the rest of the weekend. We simply didn’t have the time to wait for a second bus to arrive.
Net expense was well over $100 per ticket for two rides of around 20 minutes. Not good value either from a tourist perspective or for just getting around Manhattan.
Clearly Big Bus had oversold their capacity to deliver. Additionally, the other attractions included in n the ticket were also seriously oversold which resulted in in-usability of those additional “bonus” tickets to the deluxe ticket.
Yes, this was a spring Break, Easter weekend. But I would expect corporations with integrity to only sell what they can expect to deliver. We have used Big Bus before in two other cities with nice results. But I would hesitate to use them again after this experience.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.