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Hyatt Centric Times Square New York
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Reviews (4,497)
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2,908
1,188
262
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2,908
1,188
262
82
57
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All reviewsrooftop bartimes squaregreat locationnew yorkheated floorsfloor to ceiling windowsrain showerhigh floormodern hotelfreedom towerbig applechrysler buildingbroadway showhotel restaurantthe theater districtbryant parkby nyc standards
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Reviewed 1 April 2018

Hi. My wife and I recently spent 8 nights at this hotel over the St Patricks celebrations. As stated we have stayed before in a 5 star hotel by Central Park but decided this time to be more 'in the thick of the action', and we LOVED it. Yes we were asked once or twice when returning at night to show are room keys if a different security person was on duty something that some people have commented on as annoying but we found it reassuring and certainly no trouble. The location is super central with everything right outside but even so incredibly quiet in the room at night. The room size was very generous by New York standards and nicely decorated. We found all of the staff very nice and helpful without being intrusive and we would like for the cleaners to be thanked for looking after our room so well during our 8 night stay. Also a massive thank you to Lupita for her kind welcome and assistance. Going to an unknown hotel especially in a major city can be daunting and expectations dashed but on this occasion every minute was fantastic and we looked forward to returning to our room every night after hectic days out. This is my wifes favourite city and we would certainly return.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank BRIAN186342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 2 April 2018

Brain, thank you for your delightful review of the Hyatt Centric Times Square New York. It is a pleasure to learn you and your wife had a wonderful experience and that we exceeded all your expectations. I’ll be sure to share your compliments with my staff, especially Lupita and all of us look forward to welcoming you both back soon.

Marian P. Pajarillo
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

We stayed for 10 nights with our baby, and would gladly stay again.
A reasonable price for the location, right next to Times Square and easy access to the subway and all it's links.
The hotel is neat and tidy with welcoming lobby staff. Our room faced another building off the back, but we could still see lights from billboards at night. The bathroom was very modern, only a shower (no bath) which was very large. The bed was large and easily fit us and our baby with room to spare.
Complimentary water bottles every day and extra available from the front desk when we went out. Umbrellas for use on the day it rained.
The view from the 54th floor sky lounge was spectacular, we went both during the evening and at night to see all the different lights come on.
Made for a great holiday in a great city!

Stayed: March 2018, travelled with family
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 1 April 2018

Joe, thank you for making the Hyatt Centric Times Square New York a part of your travel plans. We are thrilled to read you and your family had an amazing stay and that you loved all aspects of our hotel, especially our location. Your review means the world to us! Thanks again and we look forward to welcoming you all back.

Marian P. Pajarillo
Executive Assistant

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Reviewed 31 March 2018 via mobile

Stayed for five nights in an executive suite. Reservations promised me a great view and an extra bed - none was delivered. Puts the staff in a bad situation as the hotel was fully booked and we couldn’t move room.
Location is great and prices are fair - if you get the discounted rate...
Restaurant is actually pretty good and more quiet than the hectic Times Square atmosphere. Might come back...

Stayed: March 2018, travelled with family
Thank Hoffmann5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 1 April 2018

Thank you for your nice review of Hyatt Centric Times Square New York. We are delighted to know our location worked well for you, and you had an overall pleasant stay. However, we are sorry for the reservation issue you experienced. We have shared your feedback with our team to take corrective measures. We look forward to having you all as our guest again in the near future so that we can provide you a room of your choice.

Marian P. Pajarillo
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

The hotel was very clean and staff was very accommodating. They went above and beyond to make our stay comfortable. Location was close to everything! Rooms were very clean and up to date. Would highly recommend!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank corik379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 1 April 2018

Thank you for your glorious comments on Hyatt Centric Times Square New York, and for highlighting our convenient location. We are thrilled to read you liked your well-appointed room and were also impressed with our outstanding hospitality. It was a pleasure serving you all, and we look forward to your next visit in the future.

Marian P. Pajarillo
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

We stayed at the Hyatt Centric as a group of friends one of whom was celebrating his 40th Birthday. On arrival we had been upgraded to a view room which was fantastic, large, modern and the view over Times Square was great! Having stayed in New York previously we couldn’t believe how spacious the room was.
The location is superb just 2 minutes from Times Square and lots of the theatres nearby too.
All staff were friendly, especially Lupita who organised a few surprises for the Birthday by our request before arrival, she was very accommodating and really ensures you have a great stay.
Facilities were fantastic as was security.
Hotel bar and roof top bar very nice, views were great.
The Irish bars next to the hotel were all great for food and drinks.
We would highly recommend this hotel and would not hesitate to book again if returning to New York.

Stayed: March 2018, travelled with friends
1  Thank dag758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 30 March 2018

Thank you for being our guest at the Hyatt Centric Times Square New York while here for a birthday celebration. We are delighted you and your friends had a wonderful experience with us and that we exceeded all your expectations. We look forward to sharing your positive feedback with our team, especially with Lupita. Thanks again for recommending us to future guests! We look forward to welcoming you back.

Marian P. Pajarillo
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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