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“Mixed emotions”
Review of L'Institut Sothys

L'Institut Sothys
Useful Information: Stairs / lift, Bathroom facilities, Lockers / storage
Attraction details
Useful Information: Stairs / lift, Bathroom facilities, Lockers / storage
Reviewed 4 April 2012

Made an appointment with my wife as a special treat while in NYC. Reservations went well, backed up with a call the day before to ask us to turn up 15 / 20 mins before to prepare. On the day we turned up as requested, much to the surprise of the receptionist, who made us wait 20 mins before taking us through ! The manageress was in reception talking to a rep. the lady at reception told us that she wanted the manageress to welcome us, manageress talked to the rep for a full 15 mins while we were waiting, even though she had been told we were there, and didn't even look at us as we walked past to get changed, then we didn't see her again. Not a good start. Changing rooms small, and not towles from prior guest not picked up. Massage was fantastic, the best I've had by far. The massage room was cold and with direct daylight in the room didn't make it feel special at all. The facial was very good as well, room change and much better. Overall, great treatment the rest needs to be better, for the price ! Products are very good as well. Last point, the overall experience was to last 3h30 we were finished in 3h05.

3  Thank Jay175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 7 of 7 reviews

Reviewed 23 July 2011

I went in this spa with my husband and i had a 60minute hydroptimale facial and he had a full-body massage. Both therapists, Jojo and Marina were fantastic, experience women in their 50s with vast experience and really knowledgeable. Pricing is as in European upscale spas, 175$ plus taxes for the facial and 110$ plus taxes for the full-body massage. We would definitely recommend it for anyone wanting something really special to relax while in NY for business or for pleasure!

Thank efal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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