Made an appointment with my wife as a special treat while in NYC. Reservations went well, backed up with a call the day before to ask us to turn up 15 / 20 mins before to prepare. On the day we turned up as requested, much to the surprise of the receptionist, who made us wait 20 mins before taking us through ! The manageress was in reception talking to a rep. the lady at reception told us that she wanted the manageress to welcome us, manageress talked to the rep for a full 15 mins while we were waiting, even though she had been told we were there, and didn't even look at us as we walked past to get changed, then we didn't see her again. Not a good start. Changing rooms small, and not towles from prior guest not picked up. Massage was fantastic, the best I've had by far. The massage room was cold and with direct daylight in the room didn't make it feel special at all. The facial was very good as well, room change and much better. Overall, great treatment the rest needs to be better, for the price ! Products are very good as well. Last point, the overall experience was to last 3h30 we were finished in 3h05.
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