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“Location Excellent- not impressed with anything else” 3 of 5 bubbles
Review of New York Hilton Midtown

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New York Hilton Midtown
Ranked #322 of 464 Hotels in New York City
GreenLeadersBronze level
lafayette, in
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Location Excellent- not impressed with anything else”
3 of 5 bubbles Reviewed 6 March 2012

I stayed at this hotel as part of a convention. The location of the hotel is fabulous- it is close to everything. Walking distance to Times Square. The rooms are small which is what I expected. We had a quiet stay which was a plus. Expect to wait for the elevators. The staff was not helpful at all. It took me 3 phone calls to find out where something was within the hotel. If my convention returns to this hotel, I think I will be looking for a cheaper option. I expect more of a hotel in this price range.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank lafayettepurduefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Canada
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 6 March 2012

The Hilton is a solid choice: Great location, all the amenities, and it functions well for biz travelers. Two thumbs up to the large modern gym (if you care about exercise). And thanks for finding the jacket I lost.

Note: No, it's not cheap and it's not quiet. This is Manhattan.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rjw420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 6 March 2012

The hotel lobby is nice, but the service is poor. It took forever to check in and check out--there were 20 people in line and the hotel didn't bother putting more people at the front desk to help them (there were only two people at the front desk even though there was room for six). And I was taking a nap in the afternoon in my room, and some man just waltzes into my room and then walks out (I think he was management or something because he had a keycard and I hadn't misplaced mine). I just know he wasn't part of the cleaning staff. Really weird. Oh, not to mention, the man working at the Concierge desk made my mom really uncomfortable by asking her personal questions and hitting on her even though she just wanted to know where she could print documents and he wouldn't take the hint that she wasn't interested.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Yunha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 20 March 2012
We’re very disappointed to hear that the service you received wasn’t of the standard expected from us. We apologize specifically for the experience your mother had at the concierge desk, and for a member of our team entering your room while you were napping. We will be reaching out to you privately to see how we might rectify your experience.


KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New York City hotels

Elroy, Wisconsin
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

I've stayed & exhibited at a convention at this hotel in the past and once again I walked away rather disapointed with my experience. The rooms and decor are adequate, though a noisy neighbor annoyed me with his middle of the night phone conversations. Expect to wait for elevators during high occupancy. The hotel is centrally located and it's an easy walk to subway. Do youself a favor and get out of the hotel for meals. Not that the hotel restaurants are bad, but there is much better available within the surrounding blocks. If you are exhibiting at a conference or convention in this hotel beware, the exhibit halls are horrible. The lighting is dim. The layout is atrocious. I hate exhibiting here. The only positive is this location usually draws lots of attendance and it is convenient being on site.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 20 March 2012
Thank you for sharing your thoughts with us, we appreciate your feedback. We’re sorry to hear that you were disappointed in your stay and conference experience. We are soon to be making improvements to the guest rooms, and hope you’ll return to see the updates. We will be reaching out to you privately to see how we might earn your repeat business.


KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montclair, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

This is a very large fast paced hotel in a good location in a fast paced city. Our suite was large and clean however attention to detail was not only lacking the staff was unresponsive. We were missing the iron in the room and waited over an hour for our request to be answered. The maid didn't understand our request, obviously a lack of command of the english language which we encountered a second time when we asked the gentleman who finally brought the iron for bathrobes which were also not in the room. An air purifier was running when we arrived at the room and after it was turned off at our request was left in the middle of the floor. Apparently someone was smoking in this non-smoking hotel. The bathroom was very small with poorly working shower and toilet. The room service menu was overpriced and the same as the overpriced cafe menu. $24 hamburgers in a cafe?? The executive lounge was over capacity obviously entertaining conventioners who were not on the executive level floors. The service in the bar was spotty. On Friday night around midnight walked out after waiting almost half hour to order drinks. The speed dials on the phone were not the noted parties in some instances making for some confusion when trying to call for our car when checking out which only resulted in a rude attendant answering the call and a $51 dollar/day charge. With all the hotels in NYC you can stay at a better hotel in just as good a location for the same price or less with better service and higher quality. What a disappointment.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank GregandRosann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 20 March 2012
e’re happy to hear that your suite was large and clean, but sorry to hear that you were disappointed with the service you received from our staff members as well as with our amenities. We will be reaching out to you privately to see how we might earn your repeat business during future visits to New York City.

KELLIE ANN CAHILL, CMP
Director of Sales and Marketing
Kellie.Cahill@Hilton.com
p. 212-261-5966
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#69 Green Hotel in New York City
#199 Luxury Hotel in New York City
#243 Family Hotel in New York City
Price range (per night): RM913 - RM2,090
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Agoda and AAE Travel Pte Ltd so you can book your New York Hilton Midtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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