The location is simply excellent, easy walk to prime shopping areas, few blocks to Central Park and Times Square, MoMA is adjacent, just very central to everything. Rooms were nice size for NY. We were on 43rd floor, room 4327, elevators always fast, views were just spectacular. Our housekeeper was quite impressive, far exceeded cleaning and service expectations. Check in quick, even though there was a line, it went fast. Room was clean, roomy, and very quiet, with comfy beds and large HD TV. Very enjoyable.
During our stay, early on Sunday morning a minor fire event happened. Being on 43rd floor it was a bit uneasy to hear the alarm. However, soon after the alarm, a loudspeaker in our room had a live message to explain there was a small fire on 4th floor, it was under control, and very clear explanation of how to remain safe. On a few occasions, updates and instructions were given on this speaker in the room. We called the desk and was impressed how quickly the call was answered and how professional the phone operator was on the situation. As the elevators were understandably put out of operation, we stayed in our room for a couple hours till we were given the all clear. Now is when the hero event happened. We took the elevator to the lobby and a security agent was at the lobby floor door. Even though there were hundreds of guests waiting to go up, this security agent calmly and politely greeted us, asked if we were ok, apologized for the inconvenience, thanked us for our patience, and wished us a good day. Impressive professionalism during a minor emergency event by the entire staff. From arrival to departure, it was the staff that made a huge difference here, kudos to management for their training and leadership. They are all heroes of hospitality here. Applause applause applause team Hilton! Thank you for a great stay and handling a crisis event so professionally and calmly.
- Official Description (provided by the hotel):
- A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more less
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- Also Known As:
- Hilton New York Hotel New York City
- Hilton New York City
- New York Hilton
- New York City Hilton