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Reviews (11,323)
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Reviewed 19 November 2017 via mobile

Stayed here for a couple of nights to do some shopping. Easy to find and well located hotel. Use the street entrance at the back rather than the front. Door men helpful and friendly. Happy to chat.
Front desk staff a little curt. No Wi-fi in rooms unless you pay $13.99 a day. Use in the reception area for free or use computers in the business suite just past restaurant/bar area.
Rooms clean and tidy (we had a corner pure air anti allergy). Maids friendly and efficient. I have stayed here before and it’s fine but nothing fancy. Stayed at the Library Hotel and that is far more luxury but this does the job for a short stay in Times Square area.

Stayed: November 2017, travelled as a couple
Thank Carrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkHiltonMidtown, General Manager at New York Hilton Midtown, responded to this reviewResponded 21 November 2017

Dear Carrie,

We appreciate your feedback and thank you for taking the time to share these details with us. We are pleased to learn of your positive experience with our staff and that you are able to utilize our onsite amenities. We look forward to the opportunity of welcoming you back soon.

NYCNH_DS@hilton.com
New York Hilton Midtown
Diarmuid Dwyer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

First time to NY and was overwhelmed with the volume of accommodation available. Whilst this is not at the cheaper end of the budget, it was a fantastic place to stay.
perfect location just a couple of minutes walk south of Central Park, close enough to Times Square and just north of Rockefeller Centre.
I was able to navigate everywhere i wanted through the city with no problem.
There were a number of places to eat very close by and food trucks at the intersection outside every night.
The hotel itself does not offer much in regard to dining but that wasn't an issue. Plenty of grocery/delis close by to buy food.
Room was very spacious, clean and nicely decorated. One of the biggest beds i have ever seen in a hotel and really comfortable.
I would definitely recommend this to my friends and family as a great choice for NYC.
I was located on the 17th floor and had no issues whatsoever during my 12 night stay here.

Room Tip: NYC is noisy ! takes a while to get used to the sirens and cars honking etc but it didnt take long to get used to it.
  • Stayed: September 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank freedom71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkHiltonMidtown, General Manager at New York Hilton Midtown, responded to this reviewResponded 21 November 2017

We appreciate your feedback and thank you for taking the time to share your review. We are so glad you enjoyed our convenient location and could navigate your way around the city easily enough. We are so glad you enjoyed your time and will recommend us to your friends and family and we look forward to welcoming you back soon!

NYCNH_DS@hilton.com
New York Hilton Midtown
Diarmuid Dwyer
Hotel Manager

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Reviewed 19 November 2017 via mobile

Stayed at this hotel about 15 years ago after it had been renovated and remember it as a lovely experience. There is no longer a restaurant, but an over-priced deli-type eatery with average food for lunch/dinner with a daily buffet breakfast with a menu option. The room was nice, but there was an obviously missing picture where there were wall hooks and the bathroom wasn't completely stocked with towels, etc. The lack of a coffee maker makes it impossible to heat up water for a late night cup of tea or decaf without going back downstairs and paying way too much. On a positive note, the staff are gracious and the lobby is lovely. There are two bars for afternoon and late night gatherings and beautiful meeting spaces. The location can't be better.

Stayed: November 2017, travelled on business
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkHiltonMidtown, General Manager at New York Hilton Midtown, responded to this reviewResponded 21 November 2017

Dear Michelle,

Thank you for taking the time to leave us your feedback. Providing our guests with an enjoyable and relaxed stay is of great importance to us, so we are disappointed to learn of your experience. We are glad our staff provided an enjoyable experience and you were pleased with our lobby, bars, and public spaces. We hope to have the opportunity to welcome you back soon and Make it Right.

NYCNH_DS@hilton.com
New York Hilton Midtown
Diarmuid Dwyer
Hotel Manager

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Reviewed 18 November 2017

Average Hilton. Mid size rooms. Thin walls so you can hear the teenagers in the next room partying through the night and the guests. Cold service from a nonchalant staff. Rude person at the cloak room. They charge you 4 usd per luggage and will insist on having it if somehow you have run out of dollars and even if you are on the verge of missing your flight. No Sir, we don't care! The fact that you have stayed there for months paying them thousands of dollars does not seem to make a difference.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sum_Ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkHiltonMidtown, General Manager at New York Hilton Midtown, responded to this reviewResponded 20 November 2017

Dear Sum_Ken,

Thank you for bringing these details to our attention. Providing our guests with an enjoyable and relaxed stay is of great importance to us, so we are disappointed to learn of your experience. Additionally, our security team is actively on duty and monitoring any guest noise reports. We hope to have the opportunity to welcome you back soon and Make it Right.

NYCNH_DS@hilton.com
New York Hilton Midtown
Diarmuid Dwyer
Hotel Manager

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Reviewed 17 November 2017 via mobile

Was in NY for a conference and chose Hilton NY Midtown. The location was along 6th Ave by 54 street and centrally located.

It was a busy time at the hotel due conference. The checkin was a breeze and as usual I received my free internet and coupon for a free breakfast downstairs for my Hhounors membership

My room was a good size with a King sized bed overlooking the next office tower nearby. I had to put the drapes down to maintain some privacy.

The in room bar was empty, there was no coffee machine and my free water was never delivered. The room did not come with bedroom slip on which was a surprise. Good thing I brought my own from a previous hotel visit.

My view would be that this Hilton is probably merely functional at best and quite unlike the Hilton/Conrad chain in Asia where you get much better personalized service and much more in terms of in room amenities.

Stayed: November 2017, travelled on business
1  Thank mikeylim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewYorkHiltonMidtown, Director Of Front Office at New York Hilton Midtown, responded to this reviewResponded 20 November 2017

Dear mikeylim,

We value your feedback and thank you for your review. We appreciate your standing as a Hilton Honors Member and our team is pleased to learn that you found our check-in process to be quick and efficient. Additionally, providing our guests with the amenities needed to enjoy a relaxed stay is of top priority to us, that's why our front office team is always happy to review additional in room requests. Make sure to keep us posted as to when your travels bring you back into the city.

NYCNH_DS@hilton.com
New York Hilton Midtown
Krystal Eng
Director of Front Desk

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