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“Bigger than my friends apartment”

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Best Western Plus Hospitality House
Ranked #126 of 467 Hotels in New York City
Certificate of Excellence
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bigger than my friends apartment”
Reviewed 21 February 2012

We booked this apartment through Expedia after reading good reviews about it. Having never been to New York before we were surprised by the size of the rooms, the apartment is bigger than the apartment my New York friend lives in. The extra space is especially useful after a day walking around Manhattan, my wife could have a quick nap in the bedroom and I could watch tv without bothering her. Breakfasts are great, specially the waffle machine. The breakfast room is a little small but trays are provided in the apartment so you can load up on food and take it to your room where you can eat in peace. All the staff were brilliant and very helpful, we found that if we told the front desk where we were going that day they generally had money off vouchers available or could tell us the best time to go and avoid the queues.

We went in february and found no need to book any tours before we went as the queues were minimal however this may be different in the summer. The Rockerfeller building has much better views than the Empire State building and there is more space to walk around at the top. Staten Island ferry is free and gives the best view of the Manhattan skyline on the return trip and I can heartily recommend Jamesons Irish bar on 3rd Avenue (10 mins walk from the hotel) for a nice pint of Brooklyn lager.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alihorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 23 February 2012
Thank you for your review , compliments about the hotel and staff, the NYC tips and for your patronage!!
We are very happy you enjoyed your NYC trip and visit with us!

We greatly appreciate your feedback and we hope to see you again soon!!

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Rochester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 February 2012

We booked our trip around 9 months ago as wanted a room for the whole of our party to share. We were not disappointed. The rooms are spacious, quite luxurious fantastically clean. Breakfast superb! Sam Sharma on the front desk was helpful at all times making us tea or coffee whatever time we came home! The location is fabulous being within easy reach of all major landmarks.
If you fancy a lovely Chinese meal while you are here we recommend Ollies on 42nd st 10 avenue the garlic prawns are to die for!
New York City pass we purchased before we arrived was a godsend we worked out we saved around $50. If you are looking for Uggs look for David Z on Broadway in Soho they are really good prices. Metro tickets are well worth the money you can go so far on only $2.25 per trip! Only trip we were disappointed with was Madame Tussuards! Models are better in London.
The only issue we had was the staff in the Cafe on Ellis Island they certainly needed customer care lessons!
Overall this was a fantastic trip to New York and we look forward to visiting again and will certainly stop here at this hotel again. Thank you very much!

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rhonda020262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 23 February 2012
Thank you for your review , compliments about the hotel and our staff (Sammy!!) , the NYC suggestions and for your patronage!!

We are very glad you enjoyed your NYC trip and visit with us!

We appreciate your feedback and we hope to see you again soon!! I know where I'm having dinner tonight, I'm heading to Ollies for prawns!

Thank you for your kind consideration!!
Warmest Regards
Robert

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2012

I travel to NYC on busness several times a year and have spent much more money for far less. The "room" was more like an apartment and I was appreciative of the cleanliness and extra amenities. The radiator in the bathroom hissed which may bother a light sleeper but I found it added to the charm. The hardwood floors and fresh decor made this a cozy home away from home and the staff was knowledgebale and friendly.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadWinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 6 September 2012
Thank you for your kind review and patronage. We hope we get to have you with us again when you return to your NYC home soon.. Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 14 February 2012

We just game back from a 4 nights stay at this hotel. We liked it so much in October 2011, that we started 2012 there as well. This time we had a 1 bedroom apartment. It's still a lot of space to be on Manhatten. The bathroom was a bit worn down. One afternoon we didn't have hot water. We called down, but by the time it was back we had to leave for dinner, so no shower for us after a long day of shopping. Not impressed. The last day they were fixing the floor in the restaurant (they also did that the last time we were there) and they moved their excellent breakfast to another room. This would have begen fine if it actually worked. We had to leave early beacuse of an early flight. Nothing worked beacuse the electric system in the room couln't handel all the equipment. So no breakfast for us. We love the included breakfast there. Also the wifi is included and worked excellent. I would recommend this place to my friends and family.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank TBTr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 16 February 2012
Dear TBTr

First and foremost thank you for your business and review of our hotel. We are glad that you enjoyed your time here with us.

I wanted to apologize for the 2 inconveniences you describe here. We have fixed the hot water problem, admittedly we were having some problems with our furnace at the time that are now fixed. The wood breakfast room floor was done in November, during your first visit, and it did not come out as good as we hoped so we decided to re-do it as an improvement for our overall guest experience. Usually it's only done one time a year , that we re-surface it. The oak wood floors look beautiful but also need a new coat of protection annually that takes 24 hiours or more to dry. I am sorry you missed breakfast on your last day due to the fuses.

I assure you that these items are anomolies and not in line with our commitment to provide a world class experience for our guests.

I would love to have you come back for a third time!! I sent you a private email about that as I would like to make it up to you on your next visit. We greatly appreciate your loyalty to our hotel and brand.

Thank you for your kind consideration.

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 February 2012

We are a family of 4 adults and we stayed here from the 11th-16th Jan. We booked a 2 bedroom apartment and when we walked in we were delighted at how spacious it was.
Our king bedroom was large and the living area also provided plenty of space. The apartment was clean and nthe furnishings looked new and were so very comfortable.
The location was great...only a 10 minute walk to Times Square and 5 to the Rockefeller Centre and around the corner from a subway.
All the staff were very friendly, helpful and fantastic! They made you feel so welcome.
The breakfast was very good and even thought he breakfast room is small, we always got a table without any trouble.
It was an excellent rate for the location and I would highly recommend it to you! Would definately
stay here again...it is EXCELLENT!
It really is a home away from home!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wardy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robg64, General Manager at Best Western Plus Hospitality House, responded to this review, 16 February 2012
Thank you for your nice review and for your business!! We are very happy that you enjoyed your time with us!! We hope you come back soon.
Yours in Service...,.
Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hospitality House

Property: Best Western Plus Hospitality House
Address: 145 E 49th St, New York City, NY 10017-1210
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#42 Family Hotel in New York City
#83 Business Hotel in New York City
#226 Romantic Hotel in New York City
Price range (per night): RM1,116 - RM2,837
Hotel Class:3 star — Best Western Plus Hospitality House 3*
Number of rooms: 34
Official Description (provided by the hotel):
While visiting one of the most extraordinary cities in the world, we invite you to live like a New Yorker in the center of it all at the award winning BEST WESTERN PLUS Hospitality House. Relax in your very own exclusive Manhattan apartment-style suite designed with all the comforts of a large home without sacrificing any of the benefits of hotel amenities and services. Imagine yourself stepping out of your front door and being in the center of it all, with all New York's spectacular major attractions just a short walking distance away. While resting in your suite all of the fantastic sights and sounds that make New York City so great are just outside your window. Hotel guests especially appreciate spreading out in their very own apartment suite after a full day out in our thrilling city. No other New York City hotel can compare to our oversized rooms and great location. We're ideally located near Times Square, Central Park, Rockefeller Center, Central Park and any number of subway and transportation hubs. Our expansive apartment-style suites are designed to make your experience convenient and comfortable. As you enter one of our luxuriously appointed suites, you are warmly welcomed with a large living room, full kitchen, dining area, separate private bedroom(s) and a well appointed bathroom(s). The apartments all come complete with oak wood flooring, 11 foot ceilings, and noise reduction windows. All of our oversized suites are three and four room full apartments designed for luxury living. This property is designed to be a home away from home with fully outfitted kitchens, stone counters, stove, oven, microwave, dishwasher, and kitchenware for up to six people. Pillow top mattresses and full bathroom botanical amenities are offered to all our guests. Both of our Penthouses have beautiful outdoor balconies in addition to all the rest. And it doesn't end there, The BEST WESTERN PLUS Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and made to order waffles, cereals, yogurts, fresh fruits, breads, pastries, (delivered daily), juices and 100% Arabica coffee. Our hotel offers complimentary Wi-Fi and a local fitness center access that keeps you connected and up with your fitness routine. Free fitness facilities and classes like yoga, kettlebell, and Pilates, basketball court, weights, machines, aerobics, sauna, steam room, and two swimming pools are all available to our adult guests. Free local telephone calls from your room and free newspaper at your door every weekday are just a few additional perks. Our award winning world class multilingual service team stands ready to anticipate anything you might need 24 hours a day. Read the variety of free newspapers or use our free computer/printers or just to come mingle with the other guests in our public lobby hospitality suite. Enjoy free tea or coffee there throughout the day. Take a break on our outdoor public deck that offers a quiet peaceful area during warmer months, complete with flowers and benches. Book your ideal New York City dream experience at the BEST WESTERN PLUS Hospitality House today! ... more   less 
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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