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Reviews (28)
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Reviewed 9 June 2018 via mobile

We were very happy with the location and value from this Hilton. Rooms are on the small side, but that has been my experience everywhere I’ve stayed in NYC. Location is convenient and safe. The housekeeping did forget to replace some items and there’s no fridge or microwave for leftovers, but overall it’s a pleasant stay.

Stayed: April 2018, travelled as a couple
2  Thank Jenny_from_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate New York City, responded to this reviewResponded 19 June 2018

Thank you for visiting Westgate New York City. As our newest addition, we are happy to hear feedback from guests. These will help us identify areas that may need improvement. We appreciate you choosing us for your stay and hope to see you in the future.

Allie

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Reviewed 5 June 2018

I stayed three nights at the Hilton New York Grand Central while in the city for work. This hotel was comfortable, well located in Midtown, and had everything the business traveler needs.

Check in at the Hilton was fast and easy. My room was large for NYC, and had an unexpectedly nice view over a quiet, treelined street. The room was very clean, and while it didn't feature the most modern decor, it didn't seem old or tired. The bed was really comfortable and there was no street noise to speak of. Wifi was complimentary and worked well throughout my stay on multiple devices. Air conditioning and heat both worked nicely, which was great when the weather changed dramatically in the middle of my stay.

Downstairs, there's a cafe and bar that seems to be open in the morning and evening, but closes for a little while mid-day. They offer a wide range of food, from fresh salads and sandwiches to candy bars and snacks. There's plenty of table space outside the cafe to sit with colleagues, and a printer if you need to print something. Hotel staff were very polite and eager to assist with any requests.

I had a very comfortable stay at the Hilton and would happily stay here again when in NYC.

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Erin74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2018

The rooms are tiny and ours, 1714, had a huge column interrupting the room. The view was nice and we had three windows.

The A/C kept clunking every 20-30 minutes ALL night long!

The location is excellent, right next to Tudor City on 42nd street. It's only a short walk to the subway or the Empire State Building or the UN.


We stayed here due to the location. It was a so-so price for the accommodations. The

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank StlRunMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calvin P, on behalf of management at Westgate New York City, responded to this reviewResponded 20 June 2018

We are sorry we were unable to provide you with the quality of amenities and service you expect from our hotel during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.

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Reviewed 1 week ago via mobile
Google Translation

Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate New York City, responded to this reviewResponded 2 days ago

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Reviewed 2 weeks ago
Google Translation

Room Tip: Regarder la localisation de l'hôtel (42nd street)
Stayed: July 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate New York City, responded to this reviewResponded 2 weeks ago

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