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Reviews (5,528)
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Reviewed 14 September 2017

I stayed here with my family for five nights.

Check in was okay - the lady checking us in was very efficient however not very welcoming. We were told that we had to pay $50 dollars a night per room booked on our credit card to cover any potential breakages. As we had two rooms, this came to quite a lot of money! I have been in hotels where we have had to give our credit card to put on file, but never where it has been charged straight away... The money is still not back on the card (There were no breakages!) but we were assured by the reception staff that it would be refunded a few weeks after we were back from the trip. The only bonus from checking in was the warm cookies.

The hotel itself is nice. Clean, excellent maid service and in a good location to visit both Grand Central, Top of the Rock etc. No view to speak of from our room, only that of a wall and an air conditioning unit but what can you expect in NY I guess.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded 15 September 2017

We appreciate the feedback, Hannah.

We're disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.

We do hope to share a more positive experience with you soon.

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Reviewed 13 September 2017 via mobile

Good location, good price but average facilities. Room was ok, bed reasonable, bathroom absolutely minute but it was clean and fine for sleeping in and in an excellent location being very close to 51st street subway station. Miss the hotel breakfast though and go to the cafe just up the street - was excellent

Stayed: September 2017, travelled with family
1  Thank Clare B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded 15 September 2017

We appreciate the feedback, Clare.

While we're happy you appreciated our location, it's unfortunate our facilities and rooms didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.

We do hope you give us another opportunity to share a more positive experience with you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

We spent a couple of nights at the DoubleTree when we went to NYC a couple days prior to our cruise. We found the hotel a a pleasant place to stay and enjoyed our time there.

The rooms were clean and decent sized. We felt the price was reasonable considering we were staying in mid town Manhattan. The staff was friendly. We found the location convenient for seeing the sights of NYC. The subway was right out the door and we quickly mastered the schedules to get around Manhattan.

Overall, good experience.

Stayed: September 2017
1  Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded 13 September 2017

Thank you for the glowing review, Bill!

We're delighted to hear that you had a wonderful stay with us. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear!

We'd love to host you again in the future; we'd look forward to that. Have a beautiful day!

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Reviewed 12 September 2017

I recently stayed at this hotel while visiting NY for the U.S. Open. I didn't make the reservation, because my stay was included in a package I purchased at a live auction benefit. The tub drained so slowly that my companion and I both resorted to washing up in the sink. This is not an issue that could have escaped the housekeeping staff, and it should have been repaired before this room was used by another guest. I also had a poor experience with the associate at the desk on my departure that left a poor taste in my mouth. On this stay, I didn't enjoy the signature warm cookie, either, because they were overbaked. I slept well, the tv and internet worked properly, and it wasn't noisy. But there was nothing special to make me come back again. If you get a really great deal, I could recommend staying here. If you have to pay the regular NY rate and other hotels are available, I'd recommend that you try one of those, if the reviews are better.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank 557lareem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded 14 September 2017

Dear Guest,

Thank you for the feedback. We regret that our services and accommodations didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.

We look forward to hosting you again soon for a more positive experience.

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Reviewed 11 September 2017

Stayed at this location for an overnight getaway with my daughter. The check in & checkout went smoothly and the staff were very friendly.
We were able to check-in about an hour earlier than standard time. The room was comfortable and somewhat met our basic needs.
The location was great as others have mentioned. Right next to the 6 train, although the downtown access was offline 2 weeks ago for track improvements. We simply walked back to Grand Central (about 10 blocks) and entered the subway system that way.
Upon checkout we were able to store our luggage for $1.00 so we could catch a show and dinner. We returned to the hotel, collected our luggage and chatted with a super friendly bellman who offered to hail us a cab back to Grand Central.

The improvements I would ask them to make is to offer coffee/tea service in the room as there was nothing available, and free wifi should be a no brainer. Considering the price of the room and the fact this is a Hilton brand (my preference), this is quite disappointing and inexcusable really. I've stayed numerous times at their more economical branded hotels and have gotten more bang for my buck.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank rosiedreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York City, responded to this reviewResponded 12 September 2017

Thanks for the 4-star rating and review, Rosie!

We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our prime location and excellent service so much. That's what we like to see!

We look forward to sharing an even better experience with you next time. Have a lovely day!

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