What a great find on the Upper East Side of New York! The staff went above and beyond to make our stay comfortable - especially Xoshera, who was both courteous and an amazing barista! If you have business at Gracie Mansion or need a place to stay close to friends or family on the UES, look no further! Rooms are New York small but have all the space you need. Impeccably clean and a 12 noon check out! More
Booking.comBooking.com
Booking.com
Stayed here in October. We had the upgraded king room. Small but not uncomfortably tiny. Definitely not dusty like a recent review. I was impressed with the cleanliness. Spotless room everyday. We faced front on the 8th floor. Typical NYC noise shouldn't be a surprise. No annoying noise within the hotel. Decent size bathroom that didn't have the sink out in the bedroom. Great showerhead. Front desk staff was always friendly and helpful. Great location as our family is nearby. I definitely recommend springing for this luxury king room.
Dear Fairport_reviewer,
Thank you for your kind comments and for taking the time to post them on line. We are very pleased that you enjoyed your recent stay with us at voco The Franklin New York and we hope that when your travel plans next include NYC that you will allow us to be of service to you once again!
Warm Regards,
Jessica Thompson
General Manager
The room is tiny and very dusty, my poor cat was covered in dust at all times and wheezing. The room didn't even have a full bathroom. It was a cramped half tub and toilet with a sink next to the bed. The bed squeaks really badly, i thought it was going to break every time i moved and i'm not even fat. Doors are extremely loud and slamming at all hours of day and night, the AC makes terrible noise even when it's off, the TV is too big for the room and positioned wrong, the shower is leaky, i have a table right outside my window so can't open the blinds and have to suffer people's conversations, you can hear the subway on the 1st floor.. this place is an absolute nightmare. I have 1 more night to stay here before I can go home and I honestly don't know how I can do it. This place is a dump!
Dear 93annelp,
I am sorry to hear that your experience with the hotel was unpleasant. We pride ourselves on cleanliness and I am very surprised that your cat was covered in dust at all times as our team takes great care and focus to ensure our rooms are spotless. I can imagine being displaced from your residence is a very stressful time and do hope that you are back in the comforts of your own home. We would have addressed the noise disturbance from the subway sooner had the issues been brought to the attention of the staff on property at the time.
Sincerely,
Jessica Thompson
General Manager
Maybe I'm just a sucker for restoration done well, but our visit to the Franklin was pleasing aesthetically and experientially. Front staff were kind and eager to greet us with delicious chocolate cookies and the lift (elevator) is to die for! Can I take up residence in the lift?! The room was perfectly sized and a spacious toilet room for NYC. Very comfortable bed, quiet room, and easy peasy walk to Central Park or the subway. Tons of food options nearby. It was just the "pick" me up we were looking for that weekend.
Dear AmeliaS364,
Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to being of service to you on your next visit to voco The Franklin New York!
Kind Regards,
Jessica Thompson
General Manager
the Franklin is in a great location and has a friendly helpful staff. It's a 20-30 min walk to Central Park and there are plenty of food, attractions, and shopping close by.
the outdoor patio is a great place to have your coffee in the morning.
Dear WendyF706,
Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to hosting you on your next visit to voco The Franklin New York!
Thank You,
Jessica Thompson
General Manager
My parents had to extend their stay for some unforeseen reason and Jasmine at the front desk was extremely helpful and patient with all our rebooking needs, which we really appreciate. All the staff members at the hotel were friendly and the rooms are clean. Great location with access to Central Park, the Museum Mile, Whole Foods supermarket and restaurants. Yes, the rooms are small but you will get the kind of hospitality that you won't get from other hotels in the city.
Dear Karen C,
We have a great hotel in the best location in the city and our best asset is our team of associates. They want our guests to have a great NY City experience and they prove that every day in how they engage you. Thank you for appreciating their efforts and please come back to voco The Franklin very soon!
Best Regards,
Jessica Thompson
General Manager
