Dear Junitmb,
Thank you very much for taking the time to review your experience with our resort. While we were happy to chose to stay with us again, I am sorry that we did not meet your expectations with service and experience and that you decided not to stay. We have experienced a massive amount of snow since January 1st (over 450"), which has left our historic cabins surrounded in snow, but with that being said we have kept them perfectly safe for occupancy. We have continued to clear snow to keep windows free, though the day you arrived was just after a storm and were in the process of getting to all of our cabins, I'm sorry we hadn't completed your cabin yet.
Also, we will take your additional feedback seriously, especially regarding informing guests of our current conditions. While the amount of snow we have received has been featured throughout numerous publications and tv channels in CA, as well as on Good Morning America, we can certainly look to contact guests directly regarding changing conditions.
Warm Regards,
Michael Peckenpaugh
General Manager